![Oceana International](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
4 weeks ago
**About us**
Working in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.
**Objectives of this role**
- Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from all departments
- Communicate effectively with potential, new and existing customer & senior managers to better understand customer needs, maximize retention, growth, and sales
- Maintain existing and new customer-success metrics and data as directed
**Responsibilities**
- Serve as day-to-day contact for new customers, on boarding and retention.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Facilitate interaction and workflow among project team members
- Collaborate, problem-solve, and/or strategize with team members on upcoming projects
- Oversee the sales operation on a customer basis for seasonal orders such following up on orders, provide etas, liaise with customers to place their orders, provide updates to customers, promotions and abnormalities etc
- Assist with showroom and roadshows to effectively assist customers Face to face to obtain revenue target and increase customer experience. Also assist with preparations.
- Assist customers with inquiries, prepare quotations, accurately receive and key sales order, send sales confirmation
- Collect and analyse sales performance and customer related data from various internal and external sources
- Prepare sales promotional materials and customer communication and proposals
- Other tasks as directed by management
**Required skills and qualifications**
- experience in communications, sales, account management, or customer success
- Strong skills in verbal and written communications, strategic planning, and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- MUST have intermediate excel skills for data analysis and data entry
- Wholesale experience desirable
**About the role**
- Full time position
- New in house position
- Monday to Friday 8.30am - 5pm
- Wetherill Park head office location
- Onsite and street parking available
- Amazing team to work with
- Must have full rights to work in Australia and must be able to work full time hours
**Salary**: From $60,000.00 per year
Work Authorisation:
- Australia (required)
Work Location: In person
-
Customer Success Specialist
2 weeks ago
Wetherill Park, Australia Oceana International Full timeAbout usWorking in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.Objectives of this role Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction Establish relationships as a trusted and strategic advisor to help...
-
Junior Customer Success Specialist
4 weeks ago
Macquarie Park, Australia Wolters Kluwer Full timeJob Summary Requires basic understanding of business, financials, products/services and the market. Manages business retention of smaller and less complex territory/account, products/services or sales process. Supports the retention of existing customers and re-engaging of lapsed customers with higher customer volume than traditional account...
-
Customer Service Specialist
2 weeks ago
Wetherill Park, Australia Oceana International Full timeOceana International is one of Australia's most innovative and dynamic importers and wholesalers. From humble beginnings in 2005, we have quickly become one of the fastest growing importers in the country. Our extensive range of brands includes party and giftware, homewares and greeting cards.Due to significant growth, an excellent opportunity has become...
-
Service Coordinator Nsw
4 weeks ago
Wetherill Park, Australia Workforce Success Full timeFull-time, permanent role - Immediate start - Welcoming family business that cares for its employees **About the Company** Our client is Australia's leading manufacturer of machinery products for the earthmoving & construction industries. Based in Wetherill Park, it's a multi-award winning, global company, with manufacturing and distribution facilities in...
-
Service Coordinator Nsw
2 weeks ago
Wetherill Park, Australia Workforce Success Full timeFull-time, permanent role Immediate start Welcoming family business that cares for its employeesAbout the CompanyOur client is Australia's leading manufacturer of machinery products for the earthmoving & construction industries. Based in Wetherill Park, it's a multi-award winning, global company, with manufacturing and distribution facilities in the US and...
-
Customer Success Specialist
2 weeks ago
Albion Park, New South Wales, Australia u&u Recruitment Partners Full timeWho are u&u?Who are we partnering with?Our client based in Albion, specialises in the production, manufacturing, and marketing of various window covering products. Customer satisfaction is the core focus of their business.The role:Gaining a full understanding of the company's complete range of products and services to provide accurate information to...
-
Customer Service Administrator
4 weeks ago
Wetherill Park, Australia O'Brien Glass Industries Limited Full time**Due to maternity leave, our Wetherill Park Glazing Branch is seeking a highly motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.** **About us**: At O'Brien®, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24...
-
Customer Service Representative
1 week ago
Wetherill Park, Australia Pro-Pac Group Full timeCompany Description An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management. **About the...
-
Medical Receptionist, Specialist Rooms
4 weeks ago
Ascot Park, Australia Magnolia Specialist Centre Full timeSpecialist Medical Receptionist at Magnolia Specialist Centre We are looking for reliable medical receptionists to join our growing team on a part time basis. Essential requirements: - Excellent interpersonal skills, attention to detail and friendly disposition. - Ability to work cohesively in a small team, as well as autonomously. - Ability to take...
-
Customer Service Representative
2 weeks ago
Wetherill Park, Australia Pro-Pac Group Full timeCompany DescriptionAn opportunity exists to join one of Australia's fastest-growing general packaging supply companies. Pro-Pac Packaging is a national company with a reputation for delivering excellent service, support and knowledge within the industry. We pride ourselves on our work environment and down to earth team and management.About the Industrial...
-
Medical Receptionist, Specialist Rooms
2 weeks ago
Ascot Park, Australia Magnolia Specialist Centre Full timeSpecialist Medical Receptionist at Magnolia Specialist CentreWe are looking for reliable medical receptionists to join our growing team on a part time basis.Essential requirements: Excellent interpersonal skills, attention to detail and friendly disposition. Ability to work cohesively in a small team, as well as autonomously. Ability to take direction and...
-
Safety Specialist
4 weeks ago
Wetherill Park, Australia coles Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. About the role We’re launching two automated Customer...
-
Customer Experience Specialist
2 months ago
Victoria Park, Australia Autoleague Full timeExciting and rewarding career opportunity - Dynamic and supportive workplace culture - Located in a vibrant and central location Are you passionate about providing exceptional customer service and creating unforgettable experiences for customers? If you're a self-motivated team player with outstanding communication skills and a desire to exceed targets, we...
-
Safety Specialist
4 weeks ago
Wetherill Park, Australia Coles Full timeJOB DESCRIPTIONWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.About the roleWe’re launching two...
-
Customer Service/admin
3 weeks ago
Wetherill Park, Australia Oceana International Full time**Position Title: Customer success specialist** **About us** Working in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards. **Objectives of this role** - Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction -...
-
Customer Service/admin
2 weeks ago
Wetherill Park, Australia Oceana International Full timePosition Title: Customer success specialistAbout usWorking in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.Objectives of this role Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction Establish relationships...
-
Ict Security Specialist
3 weeks ago
Wetherill Park, Australia Mansys Full timeWe are Mansys Pty Ltd, recruitment consultants. Our client, Just Wines Australia, based out of Wetherhill Park, Sydney (NSW) is actively looking for an experienced ICT Security Specialist to join its team on a full-time basis. The business is Australia’s second largest online wine website in Australia. For their ever-growing customer base, Business...
-
Customer Success Manager
3 weeks ago
Keilor Park, Australia Justified Talent Pty Ltd Full time**Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...
-
Customer Success Manager
7 days ago
Keilor Park, Australia Justified Talent Pty Ltd Full time**Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...
-
Manager - Customer Success
4 weeks ago
Keilor Park, Australia Justified Talent Pty Ltd Full time**Melbourne based**: - ** $110K base + incentives**: - ** Passionate, family-run business** Our retained client, **Omni Group**, is a dynamic packaging supplies company. They’re the only full-service sustainable packaging solutions company in Australia that saves their customers time and money. They’re an enthusiastic, customer-centric team, dedicated...