Customer Service
2 months ago
We are actively engaged with Australian Maritime Safety Authority in Canberra who are looking for multiple Customer Service officer to commence an initial 12 months contract with possible extension.
Australian Citizens are eligible to apply.
**Purpose of the role**:
**People who are successful in this position must have the following pre-requisites**:
- Experience working in an administrative or customer service position, providing assistance to internal and external stakeholders.
- Strong customer service skills; excellent communication skills, telephone manner and active listening.
- Demonstrated ability to work effectively in a team, with an ability to work autonomously under mínimal supervision.
- Working knowledge of Microsoft Office Suite and electronic record management systems.
- Strong attention to detail including good data entry and typing skills.
- As part of a team, contribute to the delivery of high levels of customer service to all of AMSA's clients in line with evolving requirements while meeting deadlines and KPI's.
- Liaise with internal staff and state based maritime agencies who act as AMSA delegates to achieve consistent and high-quality customer service outcomes.
- Maintain effective and efficient work processes and adopt new work practices and technologies as they become available, contributing to the creation of an effective team working environment.
- Maintain accurate electronic customer contact records and relevant information (manual and / or automated), update customer data in various AMSA databases, create reports / documents and analyse information as required.
- Assist with any other duties, special projects and operational requirements as directed by management.
- Commit to the AMSA Code of Conduct and Values
Hit the APPLY button for a confidential chat.
**Sahar Ghafoori**
**Recruitment Consultant - Public Sector**
**Let's Connect**
- Aboriginal and Torres Strait Islander people are encouraged to apply._
- Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup_
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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