Customer Service

1 week ago

Canberra, ACT, Australia HOBAN Full time

HOBAN Recruitment is seeking a number of passionate individuals to fill the role of Visitor Services Officer on behalf of our client, located at the heart of remembrance in Campbell ACT.
If you're dedicated to delivering excellence and embody a commitment to commemorating our nation's heroes, this role is for you.
The position is a Customer Service role and is due to commence training on 16th July 2024 for 4 days full days of training to 19th July 2024 (Fully paid).
The role is a casual assignment and there are several shifts available which run over 7 days per week between the hours of 9:00am and 5:06pm each day Monday to Sunday.
We ideally would like candidates to be able to work 3 - 4 shifts per week as a minimum.

About the Role:

  • Actively engage visitors with warmth and professionalism, ensuring a memorable experience.
  • Provide accurate and insightful information on exhibitions, tours, and activities.
  • Deliver engaging public programs that enhance visitor understanding.
  • Contribute to the solemnity of the daily Last Post Ceremony.
  • Maintain gallery security while conveying the Memorial's ethos with sensitivity.

Benefits:

  • Long term assignment.
  • The Pay Rate for this assignment is currently $30.13 per hour including casual loading whilst on training for approximately 4 weeks and once 'signed off' you will go up to a $31.23 per hour rate including casual loading, plus 11.5% superannuation after 1 July 2024.
  • Penalty rates apply for hours worked on a Sunday or Public Holiday.
  • Meaningful work that contributes to preserving our nation's legacy.

About You:

  • You should have exceptional interpersonal skills with a dedication to Customer Service.
  • You will need to be able to deal with a wide variety of visitors to site in a professional and friendly manner.
  • You will display a high empathy and self-awareness and be adept at navigating sensitive situations.
  • The role requires a high level of customer service as well as great presentation and communication skills.
  • You should be able to display strong problem-solving abilities, demonstrating resilience and initiative.
  • You do need to be an Australian Citizen to work for us on this assignment and also be able to pass a National Police Check.

You would be required to complete a telephone interview with a Hoban representative, and if successful, you would be invited to attend a 'walk through' at our client site on either Monday 8th June, Tuesday 9th June or Wednesday 10th June and then meet our client on site for a quick 15-minute interview on Thursday 11th June.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email or visit

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