Customer Service Officer
7 months ago
Hudson are looking for Service Desk Support Officer to support a busy Federal team.
12 month contract
Canberra location
Customer Service and Service Desk experience
**About the role**
- Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements timeframes
- Assist to find solutions to corporate and ICT problems faced by users and the business including supporting users through change activities and digital innovation.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team
- Be an active participant in team meetings, providing feedback, problem detection, solutions, escalation, seek advice and assistance if needed.
- Research any required information using available resources
- Promote the use of online channels and client self-service
- Support a team culture of continuous improvement and in line with business objectives
We are looking for an enthusiastic and reliable Service Desk Officer.
- Genuine interest in being a multifunctional team member in both corporate and digital capacity
- Call centre/Service desk troubleshooting experience using ServiceNow is desirable
- Experience or ability to learn support tools: Ticketing ServiceNow and other remote support software
- Demonstrated ability to articulate and communicate technical issues with clients to find a resolution
- A creative approach in solving problems and troubleshooting skills
- A willingness to learn, take ownership and follow through
- Driven to actively increase skills, knowledge and capability
- Well-developed interpersonal skills and the ability to work well with all levels of the organisation strong skills in dealing with people
- A positive and friendly attitude and genuinely enjoys helping people with technology and corporate requests
**Roster system**
Corporate and Digital Support hours of operation are from 8:00am to 5:30pm, Monday to Friday. It is an expectation that all staff participate in a rotating roster to provide coverage.
- **_Shift 1_** - work hours are 8.00am - 4.30pm
- **_Shift 2 - _**work hours are 8.30am - 5.00pm
- **_Shift 3_** - work hours are 9.00am - 5.30pm
-
Customer Service Officer
7 months ago
Canberra, Australia Ampersand Full time**Duration**: 3 Months with possibility to extend **Pay Rate**: $52.19/Hour + Super **Location**: Canberra + Work From Home - Customer Service Officer are responsible for providing client-centered support to a diverse range of people. - Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and...
-
Customer Service Officer
6 days ago
Canberra, Australia HAYS Full timeThis dynamic ACT precinct is searching for customer service officers to represent the company to stakeholders **Your new company** The Customer Service Officer is to provide professional and superior customer service to the commercial precinct as well as providing relief assistance to the Property Customer Service team when required. The Customer Service...
-
Customer Service Officer
7 days ago
Canberra, Australia BOCElgas Full timePermanent position with world-renowned organization - Opportunities for training and career progression - Amazing team with an inclusive culture **About Elgas** Elgas is a pioneer provider of LPG and related products, services and technical solutions in Australia & New Zealand. A part of Linde PLC, we are known as experts in our field, who hold the safety...
-
Customer Service Officers
7 months ago
Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time**ACT, Canberra Olympic Pool - Canberra 2601** - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Free facility access - Future growth opportunities within Belgravia Leisure This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! **The...
-
Customer Service Officer
7 months ago
Canberra, Australia AMA Collision Full timeGrow your career with an industry leader - Permanent, full-time position, Monday to Friday - Friendly, welcoming team and position for the long term Join the supportive, friendly team at Gemini Kingston — centrally located closed to Fyshwick, just off Canberra Avenue, with free parking available to employees. The site is fully equipped with Car-O-Liner...
-
Customer Service Officer
3 months ago
Canberra, Australia Capital Region Community Services Full time**Introduction**: About the Customer Service Officer position The Customer Service Officer plays an integral role in providing support to older people, people living with a disability and people requiring short term medical care to access the Commonwealth Home Support Programme (CHSP), Home Care Packages (HCP), Community Assistance and Temporary Supports...
-
Customer Service Officer
2 days ago
Canberra, Australia ACT Government Full timeThe ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our...
-
Customer Service Officer
5 days ago
Canberra, Australia ACT Government Full time**Ever wondered how waste and recycling are managed?** **Are you looking to join an innovative and improvement-focused team?** We looking for a passionate and driven individual who is seeking an opportunity to make a difference in the everyday experience of Canberra residents with waste and recycling services by joining our Customer Service Team. A team...
-
Retail Customer Service Officer
6 months ago
Canberra, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Aps3 Customer Service Officer
7 days ago
Canberra, Australia HAYS Full timeAn Australian Public Service role seeking APS3 Customer Service Officers **Your new company** A federal government agency recruiting for customer service officers in a well-established agency to join their team on a temporary contract initially for a 12-month with a possible 12-month extension. This department is one of Australia’s regulatory agencies who...
-
Ndis Customer Service Officer
4 months ago
Canberra, Australia Nexia Australia And New Zealand Full timeNDIS Customer Service Officer **04th September, 2024** The Nexia Australia network, supported by global links to Nexia International, provides a holistic solution to a diverse range of clients - from large corporate organisations to privately owned businesses, as well as high net worth individuals. Nexia Canberra's Office is based in the Canberra CBD, with...
-
Customer Service Officer
7 months ago
Canberra, Australia BGIS Full time**BGIS **we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...
-
Retail Customer Service Officer
7 months ago
Canberra, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Customer Service and Facilities Officer
3 months ago
Canberra, Australia Capital Region Community Services Full time**Description**: About the Customer Service and Facilities Officer position The Customer Service and Facilities Officer supports the CRCS Customer Service team and the Facilities Coordinator to effectively manage facilities and ICT equipment/assets across CRCS sites. The incumbent will also undertake administrative and customer service such as venue/room...
-
Parking Management Customer Service Officer
1 week ago
Canberra, Australia HAYS Full timeDo you have experience in Customer Service and you're looking for your next role?? **Your new company** A well-respected and established Canberra business based in the Brindabella Business Park. They are a company who strive for excellent service as well as successful outcomes and who also provide excellent company / employee benefits. **Your new role** As...
-
Customer Service Officer
7 days ago
Canberra, Australia BGIS Full timeReporting to the Operations Centre Team Manager, success in this role is measured by adherence to KPIs such as first call resolution, as well as maintaining compliance to safety, service obligations and quality. The **role **is based at client site in Canberra as part of the BGIS Operations Centre which is a 24/7 business. The **role **will work on a...
-
Retail Customer Service Officer
3 months ago
Canberra, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Ndis Customer Service Officer
1 week ago
Canberra, Australia Nexia Australia & New Zealand Full timeImmediate start - Comprehensive training program - Great team culture IDEAL Plan Management is a division of Nexia Canberra Chartered Accountants and provides financial administration services for participants of the National Disability Insurance Scheme. The key responsibilities of this role will include: - Assist in providing timely and accurate payments...
-
Customer Service Officer
1 week ago
Canberra, Australia PERSOLKELLY Full timeProvide high-quality customer service to visitors at the Australian War Memorial, a landmark organisation in Canberra. Shifts are rostered around your availability! About PERSOLKELLY At PERSOLKELLY, we are fresh-thinking and take an innovative approach to maintain our position as a recruitment industry leader in a constantly changing world. We solve...
-
Customer Service Officer
7 months ago
Canberra, Australia Bank of Queensland Full time**About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Canberra City Based - Full time opportunity and open to discussion for part time As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer...