Service Delivery Manager

3 weeks ago

North Sydney, Australia NetStrategy Full time

NetStrategy has been operating for over 30 years with a strong track record in the education, not-for-profit and government sectors.

Our people are our key asset, and over 90% of our staff are technical. We provide ongoing training and development to ensure they are up-to-date on technology trends and developments.

We are currently looking for a Service Delivery Manager to be based at a leading Independent school close to transport. Reporting to the Head of Service Delivery, the Service Delivery Manager will be responsible for managing the onsite ICT technical team including Systems and Infrastructure support, and Service Desk, maintaining a strong service delivery culture, and acting as a communication conduit between the school and NetStrategy.

Role Objectives:

- Create and maintain a customer service culture at the school that understands, values, and demonstrates the importance of technology in learning at the same time as being an enabler of organisational efficiency and effectiveness
- Ensure NetStrategy builds a long‐term sustainable relationship with the client through effective and efficient service delivery
- Oversee and Support the onsite ICT team to provide effective, efficient, and consistent service delivery
- Continuously improve the school's Service Delivery framework and processes
- Ensure the technical services team are skilled in the use of all NetStrategy Service Delivery Processes
- Develop and maintain a strong and harmonious technical services team culture

**Why NetStrategy?**

We believe the technology industry consciously puts profit ahead of customer choice, often delivering inappropriate solutions.

We challenge the status quo and strive to provide our customers with fiercely independent advice and a choice of innovative best of breed solutions.

We rise to the challenge to do what is right by delivering solutions that best help customers achieve their mission.

**Our Values**
- Independent, innovative and creative
- Fanatical approach to quality
- Stronger together
- Humble & Community minded
- Outcome Focused
- Empathetic

More than just a role, NetStrategy provide you with a career path.

**The successful applicant will demonstrate the following skills**:

- Strong interpersonal and communication skills; capable of negotiating requirements with clients and managing staff to achieve these outcomes.
- Proven experience with practical service delivery management including Service Management tools
- An ability to establish rapport, maintain, and build relationships with team members, clients including management level
- Real world experience with ITIL processes including such as Change Management, Problem Management, Incident Management, Event Management, and Service Level Management
- An ability to develop meaningful reporting, and detailed analysis
- Experience with ConnectWise or in Independent Schools would be an advantage.

**To join the NetStrategy team you need the following characteristics**:

- Ability to adjust priorities and tasks based on customer needs and management direction.
- Manage time effectively, meet deadlines and achieve established goals and objectives
- Maintain knowledge of technologies and seeks out personal training to develop skills.

**Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights.**

**Unsolicited AGENCY calls will not be considered at this point and may affect future agency relationships.

  • Customer Delivery Manager

    2 weeks ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • IT Service Delivery Manager

    3 weeks ago

    North Sydney, Australia Pacific National Full time

    **Dynamic operational rail environment with a variety of systems and technology**: - ** Located in our head office in North Sydney**: - ** Flexible working environment** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel,...

  • Service Delivery Manager

    3 weeks ago

    North Sydney, Australia Pacific National Full time

    **North Sydney Location**: - **Permanent Opportunity**: - **Career progression** **_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._** **About the Role** In this exciting leadership position, you will lead, motivate, and manage the teams responsible for delivery...

  • Service Delivery Manager

    2 weeks ago

    North Sydney, Australia Soprano Design Full time

    **We want you!** We are currently seeking a Service Delivery Manager to join our global organisation. You will be responsible for all things service management related including incident, problem, change management and service level agreements. You will also identify and lead continual service improvement opportunities and have a proven ability to deliver...

  • Service Delivery Manager

    2 months ago

    North Sydney, Australia NetStrategy Full time

    **About NetStrategy** The trusted ICT partner of hundreds of schools nationally, NetStrategy is Australia's largest, most comprehensive education consulting and managed services practice with unmatched specialist knowledge of the sector from thousands of engagements over three decades. **About the Role** As the Service Delivery Manager reporting directly...

  • Delivery Manager

    2 months ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Delivery Manager** - Location: Hybrid opportunity, Head Office - Haymarket - 12-month opportunity with the potential to convert to permanent - Salary: SNSW Grade 11/12 $145,682 - $175,260 + 10.5% superannuation **Do you want to...** - Deliver state-of-the-art digital experiences - Support the delivery of Cyber Security Projects - Be part of a truly agile...

  • IT Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    Dynamic operational rail environment with a variety of systems and technology: Located in our head office in North Sydney:- Flexible working environmentAbout usPacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pacific National Full time

    North Sydney Location:- Permanent Opportunity:- Career progression_ Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._About the RoleIn this exciting leadership position, you will lead, motivate, and manage the teams responsible for delivery of Rail services nationally,...

  • IT Service Delivery Manager

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **IT Service Delivery Manager** Are you based in SYDNEY, LITHGOW, BATHURST, GOSFORD, MAITLAND or across Regional NSW? The Department of Customer Service is looking for a Manager, Service Desk to join our growing team! **Benefits**: - Fantastic ongoing clerk grade 11/12 opportunity. - Salary range: $134,411 - $155,445 + super, commensurate with...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia NetStrategy Full time

    About NetStrategyThe trusted ICT partner of hundreds of schools nationally, NetStrategy is Australia's largest, most comprehensive education consulting and managed services practice with unmatched specialist knowledge of the sector from thousands of engagements over three decades.About the RoleAs the Service Delivery Manager reporting directly to the...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia TPG Telecom Full time

    We've only just begun, but what a beginning. In a once in a generation moment, we've brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a...

  • Service Delivery Manager

    1 month ago

    North Sydney, Australia Pepper Financial Services Group Full time

    The Role The Service Delivery Manager partners with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment. This role is accountable for providing incident, problem, change, service request and knowledge management along with Disaster...

  • Service Delivery Manager

    3 weeks ago

    North Sydney, Australia Pepper Full time

    **Who We Are** At Pepper, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. Pepper has grown to become one of Australia’s largest non-bank lenders and has been recognised as Australia’s Best Specialist lender over the last 9 years. **The Role** The **Service...

  • Service Delivery Manager

    2 months ago

    North Fremantle, Australia Retailworld Resourcing Full time

    **Service Delivery Manager** Exciting Opportunity in a Rapidly Growing Environment **About the Company**: Our client, a leading kitchenware and homeware retailer based in Australia, is seeking a passionate and dynamic Service Delivery Manager to join their innovative team. With 18 stores nationwide and a thriving online presence, they are committed to...

  • Service Delivery Manager

    2 days ago

    North Fremantle, Australia Retailworld Resourcing Full time

    **Service Delivery Manager** Exciting Opportunity in a Rapidly Growing Environment **About the Company**: Our client, a leading kitchenware and homeware retailer based in Australia, is seeking a passionate and dynamic Service Delivery Manager to join their innovative team. With 18 stores nationwide and a thriving online presence, they are committed to...

  • Manager of Service Delivery

    1 month ago

    North Shore, Australia Beaumont People Full time

    Manager of Service Delivery Full-time, permanent opportunity Office based in Frenchs Forest (2086), with hybrid working arrangements & WFH flexibility. Competitive remuneration of $155,000 incl. super, plus access to salary sacrifice, with room for negotiation based on experience and qualifications. About our partner, Proveda Beaumont People are...

  • Delivery Manager

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Flexible working arrangements available (office located in Sydney, CDB)**: - **DCS Grade 11/12 (base salary range $139,787 - $161,663) + super**: - **6 months temporary full time role with potential for extension**: - **Innovative team providing high impact and high value digital products to NSW citizens** We currently have a great opportunity for an...

  • Service Delivery Manager

    1 week ago

    North Fremantle, Western Australia Retailworld Resourcing Full time

    Service Delivery ManagerExciting Opportunity in a Rapidly Growing EnvironmentAbout the Company:Our client, a leading kitchenware and homeware retailer based in Australia, is seeking a passionate and dynamic Service Delivery Manager to join their innovative team. With 18 stores nationwide and a thriving online presence, they are committed to providing...

  • Director Service Delivery

    1 week ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package ...

  • Director Service Delivery

    1 week ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Director Service Delivery Organisation/Entity: NSW Trains Job category: CEO & General Management Job location: Sydney, NSW, AU, 2000 Job reference number: 94084 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You can...