Front Office Team Leader

4 weeks ago


Brisbane, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**25011800
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

**COMPANY**

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a **Front Office Team Leader**to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam and **become** the best version of you.

**Role Overview**:
As the **Front Office Team Leader,**you are responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest experiences and the smooth functioning of the team. This role provides leadership, guidance, and support to Front Office associates, facilitating seamless check-in and check-out processes, managing guest inquiries, and resolving service issues promptly. The front Office Supervisor ensures operational standards are met, fosters team development, and acts as a role model for delivering professional and personalized hospitality to all guests.

**Key Responsibilities**:

- You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Report accidents, injuries, and unsafe work conditions to manage
- Operate telephone switchboard station, process requests for guests, and advise guest of any messages.
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Co-ordinate Front Office operations during shift, including Front Desk, Communications, Concierge and Driveway to ensure guest service excellence and adherence to the Hotel's standards and procedures at all times.

**About You**:

- Experience with OPERA property management system or similar
- Have at least 2 year experience preferably within a high volume environment
- Opera experience preferred however not required
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

**Benefits**
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._



  • Brisbane, Australia Mantra on Mary Full time

    **Mantra on Mary** is located in the heart of Brisbane and is part of Accor's rapidly growing portfolio. Not far from Queen Street Mall shopping and the Treasury Casino, working here will provide you with exposure to all aspects of the hospitality world. With the construction of the Cross River Rail project placing Albert Street station right next door,...


  • Brisbane, Australia Accor Apartments & Realty Full time

    Nestled in the heart of Brisbane city, you will find the conveniently located Mantra Terrace Hotel. Just a short walk away from Queen Street Mall, the Eagle Street financial district, and Fortitude Valley, this property offers a range of apartment-style hotel rooms and suites. There is much to explore in and around Brisbane on your days off - savour culinary...


  • Brisbane, Queensland, Australia Accor Apartments & Realty Full time

    Job OverviewAs a Duty Manager at The Sebel Brisbane, you will be part of a dynamic team that delivers unforgettable guest experiences. With a strong focus on customer satisfaction and team engagement, this role offers opportunities to connect with various departments, coordinate team engagement, and oversee staff performance.Key Skills and...

  • Front Office Manager

    3 weeks ago


    Brisbane, Australia AccorHotels Full time

    Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 3 restaurants, Executive Lounge and 13 meeting spaces, collectively totalling 1800m2. Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation, meeting and event...

  • Front Office Manager

    3 weeks ago


    Brisbane, Australia Brisbane Airport Hotels Group Full time

    Brisbane Airport Hotels Group encompasses the Pullman and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 375 guest rooms, 3 restaurants, Executive Lounge and 13 meeting spaces, collectively totalling 1800m2. Located adjacent to the Brisbane Airport Domestic Terminal, it is the first accommodation, meeting and event...


  • Brisbane, Queensland, Australia Royal Australasian College of Surgeons (RACS) Full time

    Skills and Experience:Demonstrated expertise in Hotel Front Office Operations, marked by leadership roles as a Team Leader or Supervisor.Ability to multitask and thrive under pressure, fueled by organisational and time management skills.Mastery in written and spoken communication.Benefits:ALL Heartist Membership -Take advantage of discounts on worldwide...


  • Brisbane, Queensland, Australia Brisbane Catholic Education Office Full time

    Front Office Administration RoleWe are seeking an experienced and efficient Administration Officer to join our dynamic school office team. In this role, you will be responsible for providing administrative support to our staff and students, as well as communicating with parents and other external stakeholders.About the RoleProvide administrative support to...

  • Front Office Manager

    2 weeks ago


    Brisbane, Australia Frontline Recruitment Full time

    Embark on a rewarding journey as a Front Office Manager with this regional resort. Join the team in shaping unforgettable memories for guests while embracing the tranquil charm of the regions picturesque surroundings. **About the Company**: Discover a captivating escape nestled in the heart of the region's natural beauty. At this renowned regional resort,...

  • Front Office Manager

    2 weeks ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** “Hospitality is a work of Heart”** at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. There is a unique opportunity for an experienced guest experience professional to join our leadership team as **Front Office Manager**...


  • Brisbane, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...


  • Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301066 **Location**: Brisbane About Us About the Role Stamford Plaza Brisbane is currently seeking a full time Front Office Assistant Manager/ Front Office Duty Manager to join our Front Office Department. This role will suit a hospitality-driven professional that possesses the initiative and ambition to lead a dynamic team. It will be an...

  • Front Office Manager

    3 weeks ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms....


  • Brisbane, Queensland, Australia Accor Full time

    Your Dream Job Awaits!We are an inclusive company that welcomes diverse talent. As a Duty Manager - Front Office, you will play a crucial role in ensuring seamless guest experiences from reservation to departure. If you're passionate about delivering exceptional service, this role is perfect for you!About the RoleProcess and assist with check-in and...

  • Front Office Expert

    3 weeks ago


    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25016567 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Front Office Manager

    2 weeks ago


    Brisbane, Australia AccorHotels Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation, meeting, and event space to be...


  • Brisbane, Queensland, Australia Accor Full time

    **Key Responsibilities**The successful candidate will be responsible for responding to all service enquiries daily in coordination with the Revenue team to accurately quote product availability, rate, and hotel facilities. They will also assist with guest problems or queries and handle escalated complaints professionally and promptly.In addition, they will...

  • Front Office Manager

    3 weeks ago


    Brisbane, Australia Brisbane Airport Hotels Group Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation, meeting, and event space to be...

  • Front Office Manager

    3 weeks ago


    Brisbane, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...


  • Brisbane, Australia QLD Full time

    **So what's in it for you?** - To work under the award-winning Global Brand with inspiring and creative team - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...


  • Brisbane, Queensland, Australia TFE Hotels Adina Apartment Hotels Full time

    ResponsibilitiesAs Duty Manager, you will be responsible for the day-to-day operations of the hotel, including:Managing the front office team and ensuring their tasks are completed efficiently.Overseeing the coordination of tasks for each shift and delegating duties to receptionists accordingly.Ensuring the smooth operation of the daily check-in/check-out...