Internal Account Representative

3 months ago

Welshpool, Australia Bullivants Full time

Permanent full-time Monday to Friday role, located in Welshpool, WA
- Company share plan, discounts at K-Mart, Officeworks, Bunnings and more
- Join an iconic Wesfarmers business, Australian leaders in industrial supplies

**YOUR OPPORTUNITY**

Our business is going through significant growth and we looking for an Internal Account Representative to join our team.

You will play a pivotal role in ensuring the seamless delivery of excellent customer service aligned with our company's values. You will manage the day-to-day requirements of internal sales support, focusing on driving sales and service excellence. This role requires a customer-focused mindset, strong communication skills, and the ability to manage escalations effectively.

Your key responsibilities include, but not limited to:

- Deliver outstanding customer service in line with our "Customer First" philosophy.
- Manage the day-to-day requirements of internal sales support to drive sales and service.
- Ensure exceptional service delivery to our customers, exceeding their expectations.
- Take charge of managing escalations and work towards meeting branch KPIs.
- Primarily internally based, dedicated to servicing new and existing accounts to achieve maximum sales growth and customer satisfaction.
- Achieve sales and trading margin growth, developing strategies to continually improve customer service levels.

To be successful, you will have:

- Be safety minded and promote all things safety within our branch
- Attention to detail and focus on completion of allocated tasks
- Ability to multi-task as necessary during busier periods
- Proven experience in customer service and sales support roles.
- Strong communication and interpersonal skills.
- Ability to manage and resolve customer escalations effectively.
- Results-oriented with a focus on achieving sales and service targets
- Experience with industrial products such as lifting and rigging, trade products is preferred but not essential

**CULTURE & BENEFITS**

A career with Bullivants will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations, and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Onsite parking and novated leasing options
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more

**NEXT STEPS**

**OUR STORY**

Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division. The support provided by the group strengthens Bullivants ability to provide industry leading service and solutions to our customers.

Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety. Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers. We have built our business by working with our customers and developing our range of products and services around their requirements.

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