Customer Service Officer

2 weeks ago


Melbourne City Centre, Australia DFP Recruitment Services Full time

**Job description**:
**_Looking for a fast-paced and varied customer service position? Look no further than this role_**
- ** Full time hours - Monday to Friday**:

- ** Temp contract - inital 6 months with possible extension and potential for permanency**:

- ** Hybrid model
- Working from Home and Wonderful Docklands location (1 day a week in office - Friday)**

We are currently seeking team members who are able to think on their feet, learn new information quickly and efficiently and provide transparency. Additionally we are looking for professionals who are open to new ideas and always seek to provide the best service to the customer.

**As a Customer Service Officer, your duties will include**:

- Operating within a fast-paced contact centre environment, you will be the first point of contact for customers
- Aiming for first call resolution every time
- Taking calls from local councils, developers, architects, planners, customers and a host of other people

***This is a 6 month temporary contract position with possible extension and a potential for permanency. You will work a 37.6 hour week between the hours of 8.30am and 5.00pm Monday to Friday.

**What we are looking for**:

- Previous customer service experience within a high volume contact centre environment
- Experience working with complex products (eg. banking and finance, insurance)
- Previous experience working for local councils will be highly regarded
- Demonstrated experience working in a structured environment with KPIs / targets
- Ability to pick up technical information quickly
- Adaptability and flexibility in a fast paced atmosphere
- Self motivation and a willingness to contribute to the team

**If this sounds like you, don’t delay,**
**APPLY NOW**

Note: You may be required to provide evidence of your COVID-19 vaccination status.



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