Customer Service Officer

1 week ago


Adelaide city centre, South Australia Maxima Full time

We are currently looking for an experienced Customer Service Officers to join a Government Department based in the Adelaide Hills region.

This role is approximately 2 months duration.

The role involves:

First line of enquiry for customers and general support
Answering a high volume of inbound calls in a Call Centre Environment
Demonstrate proactive professional customer service skills in a fast-paced environment
Attempt to resolve calls at first point of contact
Records and database management in their electronic record management system, ensuring accuracy, integrity and confidentiality
Provide consistent and high-quality service standard to our customers
Respond to customer enquiries within a timely and accurate manner
Respond to customer enquiries from multiple communication avenues
Ensure every customer is treated with an empathetic approach
Ad hoc administrative support

A bit about you:

High volume Contact Centre experience an advantage in a similar role
Computer literacy skills with high levels of data entry accuracy and speed
Strong systems capability with Microsoft Office skills essential
Well-developed communication skills, both written and oral and the ability to interact effectively with a diverse range of people
High resilience level and the ability to work well under pressure
Experience working in a team-based environment
Flexible work approach and able to adapt to an ever-changing working environment
Proof of Covid Vaccinations

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