Service Manager

2 months ago

Newcastle, Australia Rentokil Initial Full time

Initial Hygiene has an excellent opportunity for a** Local **Service Manager **to join our team. Based in our Newcastle office, this role is to lead and manage a team and based out of Newcastle - Sandgate. Reporting to the Service Delivery Manager, you will be responsible for leading, managing, and developing a team of Service Technicians to ensure quality delivery of service, compliance, and customer satisfaction

**The main duties for this role will include, but not be limited to**:

- Supervise, develop and coach a team of Service Technicians with the potential to further growth in service headcount
- Maintain strong key stakeholder relationships within our customer portfolio
- Conduct & participate in monthly team and safety meetings
- Conduct regular site quality audits
- Conduct TPA twice a year on each Technician
- Inducting and training new staff members to the team
- Managing and reviewing service runs
- Administration related to servicing activities
- Managing customer feedback
- Covering service runs for Technicians when required
- Ongoing performance management
- Controlling service costs for your area.
- Look after Pays eg: Kronos
- Team supervision
- Excellent customer service skills and negotiation skills
- Excellent communication skills, both written and verbal
- Excellent PC skills, report preparation and attention to detail
- Ability to work well under pressure and meet KPI's
- Time management skills
- Strong problem-solving skills with the ability to think outside the box
- A current Australian Driver's license is essential

**_The safety and wellbeing of our colleagues, our customers, and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19._**

You will receive a competitive salary package + bonus structure, a fully maintained company vehicle, mobile phone and company uniform. If you're looking for a role where there are no two days the same then we want to hear from YOU

**ABOUT THE COMPANY**

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms - we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

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