Customer Concierge Operator/digital Service

4 weeks ago

Newcastle, Australia NSW Government -Service NSW Full time

**Customer Concierge Operator**

**Digital Service Representative**

**Newcastle and Maitland Contact Centre | Service Centres **Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay**

***

**Customer Concierge Operator - **SNSW Clerk Grade 2 - starting annual salary $58,346

**Digital Service Representative - **SNSW Clerk Grade 2/3 - starting annual salary $58,346

Superannuation and annual leave loading is in addition to the above salary ranges

**Digital Service Representative - Casual Relief Pool** - SNSW Grade 2/3 - Hourly rate** **starting at $31.95 p/hr [plus casual loading/s in accordance with the Service NSW (Salaries and Conditions) Employees Award 2021. This rate excludes any applicable superannuation payment].

**Role Type**: Multiple - Temporary and Ongoing Positions; Full-time, Part Time, Casual (Service Centre DSR only). This recruitment activity may also be used to create a talent pool for future ongoing, temporary and casual roles and is valid for a period of up to 18 months.

**About Service NSW**

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**About you**

Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service?

Are you looking to re-enter the workforce engage with a diverse audience to assist with their enquiry and you thrive in a fast-paced environment where customer solutions are the key?

Are you looking for a customer service role where you can really make an impact?

Then we would love to hear from you

**To be successful in this role you will have**:

- Excellent customer service, communication skills and attention to detail
- Intermediate Computer skills including the ability to utilise a variety of operating systems
- Ability to adapt to different scenarios and manage complex enquiries
- The understanding of how to handle confidential and personal information within organisational and legislative requirements
- Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service

***

**What is the DSR Casual Relief Pool**:
The casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands. As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack. These casual appointments will be utilised to meet business needs across the following Service Centre locations -Toronto, Warners Bay, Wallsend, Newcastle, Cessnock, Maitland, Raymond Terrace, Nelson Bay

**Operating hours**:
In our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

Full time: 70 hours per fortnight & part time: minimum 40 hours per fortnight.

**What we offer**:

- **Personal development - **Excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities.
- **Access to health and well-being programs**:

- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

**Locations**

**How to Apply**
Please submit your resume outlining how your skills and experience are relevant to the position.

**Further Information**:
**Closing Date: Monday 19th February 2024 at 9.59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to c

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