Service Manager

2 weeks ago

Newcastle, Australia Rentokil Initial Full time

Initial Hygiene has an excellent opportunity for a Local Service Manager to join our team. Based in our Newcastle office, this role is to lead and manage a team and based out of Newcastle - Sandgate. Reporting to the Service Delivery Manager, you will be responsible for leading, managing, and developing a team of Service Technicians to ensure quality delivery of service, compliance, and customer satisfaction
The main duties for this role will include, but not be limited to:

- Supervise, develop and coach a team of Service Technicians with the potential to further growth in service headcount
- Maintain strong key stakeholder relationships within our customer portfolio
- Conduct & participate in monthly team and safety meetings
- Conduct regular site quality audits
- Conduct TPA twice a year on each Technician
- Inducting and training new staff members to the team
- Managing and reviewing service runs
- Administration related to servicing activities
- Managing customer feedback
- Covering service runs for Technicians when required
- Ongoing performance management
- Controlling service costs for your area.
- Look after Pays eg: Kronos
- Team supervision
- Excellent customer service skills and negotiation skills
- Excellent communication skills, both written and verbal
- Excellent PC skills, report preparation and attention to detail
- Ability to work well under pressure and meet KPI's
- Time management skills
- Strong problem-solving skills with the ability to think outside the box
- A current Australian Driver's license is essential

The safety and wellbeing of our colleagues, our customers, and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.
You will receive a competitive salary package + bonus structure, a fully maintained company vehicle, mobile phone and company uniform. If you're looking for a role where there are no two days the same then we want to hear from YOU
ABOUT THE COMPANY
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms - we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

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