Airport Customer Experience Ambassador

2 weeks ago

Brisbane Airport, Australia Secure Parking Full time

About Us:

Secure Parking is a leading provider of commercial car park services in Australia and New Zealand, operating over 650 car parks across both countries. Our company has been serving the community for over 40 years and has undergone significant expansion through our partnership with Park24 Co., Japan's largest commercial car park operator.

We are proud to be one of the top suppliers of Airport Landside Operations in Australia. At Brisbane Airport, we offer various rewarding job opportunities for talented individuals to join our team as Customer Service Officers in our Kerbside Operation.

In light of Brisbane Airport's plan to invest AUD 5 billion over the coming years and hosting the 2032 Olympic games, there are numerous opportunities for growth and development within our organization.

Our mission at Secure Parking is to ensure all visitors to Brisbane Airport have an exceptional experience during their travel, whether arriving or departing.

Our Core Values:

We uphold the following core values: People First, Resilience, Integrity, Daring, and Passionate.

The Ideal Candidate:

The Customer Service Officer will report directly to the Transport Shift Manager and Team Leader. As a Casual Employee working 20+ hours per week, this role offers potential for permanent employment in the future.

This role requires providing excellent customer service, direction, and information to passengers and commercial partners on and around our roadways pickup and drop-off areas.

Responsibilities include guiding passengers to the correct locations, allocating taxis to departing customers, administering first aid when required, and overseeing traffic management to ensure a seamless landside operation experience.

To succeed in this position, applicants must be physically fit and able to stand, walk, and move continually for shifts lasting between 5-8 hours, starting from 4 am and finishing as late as midnight.

Candidates should possess good Monday-to-Sunday availability and be prepared to work at short notice when needed.

As part of this role, employees can expect to walk between 5,000 and 25,000 steps per shift. Providing clear and concise information while maintaining a calm demeanor is essential, along with using handheld radios effectively.

Requirements:

  1. Honesty, reliability, and punctuality
  2. Friendly, cooperative, and helpful behavior towards customers
  3. Strong communication skills with patience to handle difficult situations
  4. Ability to follow instructions as necessary
  5. Capacity to work collaboratively and harmoniously with colleagues and supervisors
  6. Commitment to adhering to corporate policies and procedures, particularly OH&S
  7. Current full driver's license
  8. Willingness to work rotating shifts, any shift, and weekend shifts
  9. First Aid certification (training can be provided)
  10. A Police check and Airport ASIC card will be required

Application Guidelines:

Applicants should submit a cover letter outlining why they believe this role suits them best. We highly value diversity in the workplace and encourage Indigenous Australians and Torres Strait Islanders to apply.

Audited Estimated Salary Range: $55,000 - $70,000 per annum

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