Manager, Insurance Solutions
2 months ago
Overview
The role of Insurance Solutions Manager is to oversee the delivery of key strategic and operational goals of the Insurance Solutions team, building strategic relationships with clients and internal Link Group stakeholders to ensure the clients (both internal and external) receive excellent on time service delivery, consistency, and quality.
Key Accountabilities and main responsibilities
Strategic Focus
Responsible for building a high performing team to ensure service levels are met and to prioritise and adapt work to align with organisational goals.
Create and drive an organisational culture where employees are engaged and motivated through demonstrated leadership effectiveness.
Ensure that all interactions and activities are oriented to the member experience.
Ensure all teams work within the agreed operating model and ensuring governance guidelines are adhered too.
Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required.
Implement and embed any Service Excellence initiatives to improve quality, performance and efficiency of the team to facilitate best practice insurance member rectifications.
Ensure the development of a risk management culture, and effectively limit risk exposure to Link Group with strategies to mitigate risk.
Ensure all people management responsibilities for the team are completed effectively and on time. Develops team members to meet their potential, career goals and the organisation’s goals.
Ensure total compliance with the incident management framework.
Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership.
Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into technology.
Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy.
Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service.
Liaising with multiple internal departments to ensure insurance processes are executed in the best interest of the member.
Driving change and adapting to new technology and processes induced by the technology cycle.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Minimum 5 years’ IT management experience in large volume businesses.
Ability to engage with senior stakeholders (both internally and externally)
Ability to build high performing teams to deliver on key operational targets and service levels and plan, prioritise and adapt work to align with organisational goals.
Ability to lead change and manage through ambiguity
Active leadership with the ability to motivate and engage staff and to create an environment that encourages innovation; develop people to meet their potential
Proven commercial acumen
Excellent negotiation and communication skills both verbal and written, including the ability to adapt communications to meet the needs of different audiences
Ability to build strong customer relationships and deliver customer centric solutions
Proven customer focus and a strategic mindset
Strong analytical and problem solving skills and methodologies.
Strong quality assurance and staff development focus.
Ability to set clear goals to achieve outcomes, take accountability and ownership of actions and hold others accountable to meet commitments.
Ability to effectively understand and manage operational risk.
Strong MS Office skills in Word, Excel, PowerPoint.
Client management experience.
Knowledge of Superannuation / insurance including legislation and best practice.
**Desirable**:
Formal tertiary qualification in business management or related discipline is desired
Previous experience leading Group Life teams
Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administratio
We have other current jobs related to this field that you can find below
-
Manager, Insurance Solutions
5 days ago
Parramatta, New South Wales, Australia Link Group Full timeOverviewThe role of Insurance Solutions Manager is to oversee the delivery of key strategic and operational goals of the Insurance Solutions team, building strategic relationships with clients and internal Link Group stakeholders to ensure the clients (both internal and external) receive excellent on time service delivery, consistency, and quality.Key...
-
Insurance Specialist
3 days ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee - Utilise your customer service skills to embark on a rewarding career with us at QBE! - Multiple permanent full-time positions based in Parramatta, NSW - Competitive salary + bonus + employee benefits including flexible working arrangements. - Minimal experience required - Full training +...
-
Insurance Claims Investigator
3 weeks ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee Responsible for managing a portfolio of investigations into suspected non genuine or fraudulent claims (motor, property and compulsory third party). This role will work closely with the National Investigations Manager and the Fraud Analysts to reduce QBE's fraud exposure across...
-
Insurance Claims Investigator
3 weeks ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee Responsible for managing a portfolio of investigations into suspected non genuine or fraudulent claims (motor, property and compulsory third party). This role will work closely with the National Investigations Manager and the Fraud Analysts to reduce QBE's fraud exposure across...
-
Insurance Broker
2 months ago
Parramatta, Australia BusInsure Full timePart of the RIS Group of Companies, **BusInsure** has been an Insurance partner to the Bus and Coach industry for over 20 years. Trusted by both Clients and Associations alike, **BusInsure** provides Insurance, Risk and Claims Management services. Recently relocated to North Parramatta you will work in a newly refurbished space within a dynamic and...
-
Service Manager
6 days ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation) - our Treasury Managed Funds business is looking for a people focused manager to work closely with one of our largest agencies. **Service Manager**: - **Treasury Managed Funds** - **Location:...
-
Claims Learning Design
7 days ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee - **Location: Flexible open to all QBE offices**: - **Type: Permanent, full-time role** **The opportunity** An exciting opportunity for a creative, digital savvy Claims Learning Design & Delivery Manager to lead a team of Training Partners and Learning and Design Consultants to deliver...
-
Insurance Broker
5 days ago
Parramatta, New South Wales, Australia BusInsure Full timePart of the RIS Group of Companies, BusInsure has been an Insurance partner to the Bus and Coach industry for over 20 years. Trusted by both Clients and Associations alike, BusInsure provides Insurance, Risk and Claims Management services.Recently relocated to North Parramatta you will work in a newly refurbished space within a dynamic and experienced teamWe...
-
Insurance Broker
3 weeks ago
Parramatta, Australia Aon Corporation Full timePosting Description: - Insurance Broker - New Business - General Insurance - Excellent base and monthly incentives - Hybrid role - work from home and the office **Insurance Broker** In this role you will be tasked with a variety of new business activities for clients keen to obtain insurance. This is a hybrid role with the flexibility to work from home...
-
Service Delivery Manager
2 weeks ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee - **Sydney, NSW**: - **Full time, Permanent opportunity** **The Opportunity** **Your new role** You will be responsible to effectively communicate with various stakeholders internally and externally on Business operations, Risk, Audit, Release Management, Environments Management, Value...
-
Account Broker
5 days ago
Parramatta, Australia Aon Corporation Full timePosting Description: - Account Broker - Insurance Broking - Professional Indemnity - Grow an existing portfolio of corporate clients - Hybrid role - work from home and the Aon office **Account Broker** This role sits in our Aon Affinity team and boasts a high staff tenure, so this opportunity is rare! **Aon is in the business of better decisions** At...
-
Service Manager, Insurance Administration, Exits
2 weeks ago
Parramatta, Australia Link Group Full time**The Role** The role of the Service Manager - Insurance Administration, Exits and Underwriting is to lead Insurance Services teams servicing clients, members & claimants through out the insurance journey, with overall responsibility for direct and indirect reports. The Service Manager will oversee the delivery of key strategic and operational goals of the...
-
Service Delivery Manager
5 days ago
Parramatta, New South Wales, Australia QBE Insurance Full timePrimary DetailsTime Type: Full timeWorker Type: Employee- Sydney, NSW:- Full time, Permanent opportunityThe OpportunityYour new roleYou will be responsible to effectively communicate with various stakeholders internally and externally on Business operations, Risk, Audit, Release Management, Environments Management, Value Streams and Projects, Infrastructure...
-
Case Manager
4 weeks ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee Provide delivery of claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. **Case Manager - Self Insurance** - **18 weeks paid parental leave - super included.**: - **Retail and Insurance Discounts from Day 1**: - **Hybrid...
-
Business Insurance Consultant
3 weeks ago
Parramatta, Australia Aon Corporation Full timePosting Description: - Join an upbeat sales team in Digital SME - Excellent base, incentives, and a lively team - Flexible work arrangements & extraordinary benefits with a large organisation **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an...
-
Digital Broker
2 weeks ago
Parramatta, Australia Aon Corporation Full timePosting Description: - Join an upbeat sales team in Digital SME - Excellent base, incentives, and a lively team - Flexible work arrangements & extraordinary benefits with a large organisation **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an...
-
Performance Service Manager
3 weeks ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee This role will manage a team of Skills Development Leads and Data resources to manage a program of work designed to improve and embed quality case management processes across our Nominal Insurer Claims business. Their focus is to support the uplift of capability, quality and performance across...
-
Service Manager
4 weeks ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee **The opportunity** It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation). As a Service Manager, you will be responsible for providing direction, coaching, and coordination for a team of Case Managers and specialists. You will provide advice to the team on...
-
Service Manager
3 weeks ago
Parramatta, Australia QBE Insurance Full time**Primary Details** Time Type: Full time Worker Type: Employee **The opportunity** It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation). As a Service Manager, you will be responsible for providing direction, coaching, and coordination for a team of Case Managers and specialists. You will provide advice to the team on...
-
Insurance Administration Support
2 weeks ago
Parramatta, Australia Aon Corporation Full timePosting Description: - Provide administration support to our Insurance Brokers - Hybrid role - work from home and the office **Insurance Administration Support** The Insurance Administration Support is responsible for various insurance client service support tasks including administration and outstanding customer service to our internal teams and...
