Client Service Manager, Avp

3 weeks ago

Sydney, Australia State Street Full time

**Why this role is important to us**

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

**What you will be responsible for**

As **Client Services Manager** you will
- Deliver highly valued services and solutions to complex clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve
- ** Manage activities in servicing client relationships and client operations i**.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed
- Translate corporate strategy into actionable goals ensuring alignment to company goals.
- Keep senior management informed of new developments, service issues, and new business opportunities Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation
- Provide Subject Matter Expertise for new business on-boarding and other projects as required
- Drive relevant project work to improve client service
- ** Lead continuous evaluation of team operations, **encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue
- Review broad array of operating standards driving innovation, strategic opportunities and best practices Effectively deliver key messages & communication to ensure relevant parties are informed of any client’s activities
- Assist with compliance/fiduciary reviews, controls, and audits as appropriate
- Sound risk and compliance controls with immediate resolution of non-compliant items identified

**What we value**

These skills will help you succeed in this role
- Strong people manager skills, the management of the team and development of staff is critical to the success of this role.
- Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
- Strong change agent - the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.
- Strong technical, critical thinking and creative thinking skills - the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.

**Education & Preferred Qualifications**
- Undergraduate degree and/or formal qualifications in a relevant business stream, i.e. Accounting, Finance
- Strong understanding of State Street’s products, services, technology/system and operational environment

**About State Street**

**What we do.** State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow.** We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.
Benefits
Medical Care and Insurance
- We provide a range of medical plans that cover you and your dependents. You can also take advantage of our employee and family life insurance, accidental death and dismemberment coverage.
- Well-Being Programs
- State Street's BeWell helps employees proactively manage their well-being. Our Employee Assistance Program (EAP) provides personal and confidential assistance for a broad range of issues.
- Financial Well-Being
- Depending on where you work, you will be eligible for regionally specific savings and/or retirement plans.
- We also provide resources and host local events to educate employees on achieving financial well-being.
- Holidays and Time O

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