Client Service Manager, Avp

3 weeks ago

Sydney, Australia State Street Full time

**Why this role is important to us**

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

**What you will be responsible for**

As **Client Services Manager** you will
- Deliver highly valued services and solutions to complex clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve
- ** Manage activities in servicing client relationships and client operations i**.e. respond to escalated issues, communicate resolution to clients, monitor metrics around inquiries being resolved at point of contact, and escalate unresolved issues to senior management as needed
- Translate corporate strategy into actionable goals ensuring alignment to company goals.
- Keep senior management informed of new developments, service issues, and new business opportunities Promote a collaborative cross-business and jurisdiction environment that fosters change and innovation
- Provide Subject Matter Expertise for new business on-boarding and other projects as required
- Drive relevant project work to improve client service
- ** Lead continuous evaluation of team operations, **encouraging innovative ideas to enhance efficiency, reduce risk or increase revenue
- Review broad array of operating standards driving innovation, strategic opportunities and best practices Effectively deliver key messages & communication to ensure relevant parties are informed of any client’s activities
- Assist with compliance/fiduciary reviews, controls, and audits as appropriate
- Sound risk and compliance controls with immediate resolution of non-compliant items identified

**What we value**

These skills will help you succeed in this role
- Strong people manager skills, the management of the team and development of staff is critical to the success of this role.
- Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
- Strong change agent - the team and company generally are undergoing a significant amount of change and transformation in terms of processes, operating model and business requirements. We need someone who is willing to embrace and address these challenges.
- Strong technical, critical thinking and creative thinking skills - the range of daily issues as well as the need to come up with creative solutions to client requests requires an adaptable and creative approach.

**Education & Preferred Qualifications**
- Undergraduate degree and/or formal qualifications in a relevant business stream, i.e. Accounting, Finance
- Strong understanding of State Street’s products, services, technology/system and operational environment

**About State Street**

**What we do.** State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

**Work, Live and Grow.** We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

State Street is an equal opportunity and affirmative action employer.

  • Client Availability Leader

    4 weeks ago

    Sydney, Australia IBM Full time

    Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Finance - Associate/avp

    2 days ago

    Sydney, Australia Jefferies Full time

    Finance - Associate/AVP **Team/ Role** A newly created role for an experienced assistant accountant in the finance department for the Australian business. There is potential for the role to extend beyond the initial 12 months due to continued business growth. **Responsibilities** - Performing month-end processes, focusing on accuracy of expense reporting...

  • Securities Lending Dealer

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyInvestment BankingPermanentOur client is a large global diversified financial services firm with well-established offices in Australia and across APAC. They are seeking an Associate / AVP level  – Agency Securities Lending Dealer to join their Sydney team.The Agency Lending team provides asset owners and asset managers with securities lending...

  • Client Solutions Manager, Assistant Vice President

    1 month ago

    Sydney, Australia State Street Full time

    Who we are looking for Why this role is important to us The team you will be joining gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for private market...

  • Client Service Officer

    1 month ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Client Services Officer, multiple temporary opportunities available, flexible working model including working both from home and our Sydney office.** Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service and problem solving? Are you looking to re-enter the workforce and wanting to...

  • Client Service Officer

    1 month ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Client Services Officer, multiple temporary opportunities available, flexible working model including working both from home and our Sydney office.** Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service and problem solving? Are you looking to re-enter the workforce and wanting to...

  • Client Services Manager

    1 month ago

    Sydney, Australia Adecco Full time

    Temporary assignment with the opportunity to extend - $37 per hour + super - Location: North Ryde - White Card - Drivers License - Asbestos Awareness Responsibilities will include but not limited to: - Ensuring that the base contract preventative statutory/routine maintenance is completed and compliant - Attend client school/stations in the nominated...

  • Office Manager

    1 month ago

    North Sydney, Australia Juniper Networks Full time

    Juniper ANZ is looking for an exemplary Office Manager to be the lynchpin in our local operations, the face of our flagship Sydney hybrid office and provide exemplary executive support to our local leaders. **Office Management** Taking ownership of office management across Australia and New Zealand (ANZ), you will be instrumental to the engagement of the...

  • Client Service Manager

    1 month ago

    Sydney, Australia Prosperity Advisers Full time

    **There are three reasons why people enjoy working at Prosperity. Our people, our clients and our innovative culture.** - Our people are our power_ - Our culture inspires teamwork, connectedness and growth; we harness energy and talent to collaborate and achieve shared goals. - We create strong financial futures_ - Our people are skilled across the financial...

  • Client Services Manager

    4 weeks ago

    Sydney, Australia UBS Full time

    Australia - Client advisory / Relationship management - Asset Management **Job Reference #** - 283761BR **City** - Sydney **Job Type** - Full Time **Your role** - Do you prosper in a client-focused role that works with the wholesale business? - Are you at your best when providing high quality services to clients and intermediaries problem solving with...

  • Client Service Manager

    1 month ago

    Sydney, Australia Employment Hero Full time

    **Who we are** We have a national presence with clients and colleagues located across Australia. We pride ourselves on using the latest web technologies and working on exciting, fun and diverse projects - small and large! We're looking for passionate people who are willing to learn, design and contribute to build the best. Mudbath HQ is located in...

  • Client Service Manager

    1 month ago

    Sydney, Australia Spotless Full time

    **Job no**: 591662 **Work type**: Maximum Term - Full Time **Location**: Sydney **Categories**: Facilities Management Our Facilities and Asset Services Education team has an opportunity for a contemporary Client Services Manager to drive transformation within this NSW Schools Public Private Partnership (PPP). Located in North Ryde, NSW you will be managing...

  • Client Service Manager

    4 weeks ago

    Sydney, Australia Spotless Full time

    **Job no**: 591663 **Work type**: Maximum Term - Full Time **Location**: Sydney **Categories**: Management - Project & Functional, Facilities Management Our Facilities and Asset Services Education team has an opportunity for a contemporary Client Services Manager to drive transformation within this NSW Schools Public Private Partnership (PPP). Located in...

  • Client Service Manager

    4 weeks ago

    Sydney, Australia Perpetual Limited Full time

    Join our growing Jacaranda team on a 12 month Fixed Term contract - Collaborate with our top performing Advice team - Hybrid work environment with WFH and true flexibility Join our growing Jacaranda team as a Client Service Manager. Liaise with clients and become a trusted point of contact, building strong relationships. Collaborate with advisers to...

  • AVP / Associate - Listed Derivatives Client Services Rep - 5-month contract

    4 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    SydneyInvestment BankingContract or TemporaryThe individual’s primary responsibility is to manage client relationships and have supervision of the ASX Listed Derivatives Cash Funding and Reconciliation Functions.  In managing client relationships the individual will ensure all client queries are handled promptly, and any trade or margin discrepancies or...

  • Client Service Manager

    1 week ago

    North Sydney, Australia Fiserv Full time

    Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

  • Client Service Manager

    4 weeks ago

    North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Business Analysis, Avp

    1 month ago

    Sydney, Australia State Street Full time

    The State Street Alpha Professional Services team is looking for a qualified senior client-facing business analysts with strong experience in client requirement discovery and analysis, system and data flows, and business architecture to execute client implementations of the industry’s first ever front-to-back client servicing platform. The successful...

  • Business Analysis, Avp

    1 month ago

    Sydney, Australia State Street Corporation Full time

    The State Street Alpha Professional Services team is looking for a qualified senior client-facing business analysts with strong experience in client requirement discovery and analysis, system and data flows, and business architecture to execute client implementations of the industry's first ever front-to-back client servicing platform. The successful...

  • Experienced Client Services Manager

    1 month ago

    Sydney, Australia Advance Recruitment Partners Full time

    **The Company**: - The team have created a fun, professional, engaging environment - we are looking for likeminded individuals to join this fast-growing firm. - Enjoy an amazing culture and the supportive approach from management - Great Salary and benefits This is highly regarded financial advice firm is hiring a Client Services / Implementation...