Client Availability Leader

4 months ago

Sydney, Australia IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Client Availability Leader (CAL) is responsible directly to one (or more) assigned Accelerated Value Program (AVP) clients depending upon the contract scope. The CAL becomes a key member of the IBM account team and is tasked to ensure that assigned solutions, projects and business outcomes are achieved as indicated in the client contract. The CAL is measured on the success in meeting specific client outcomes and overall client satisfaction.

The Client Availability Leader is located either remotely or on-site. They can be responsible for one or more AVP customers.

Core responsibilities for the Client Availability Leader include the following:

- Serves as a key trusted advisor to the client for the assigned contractual solutions, projects, and business outcomes.
- Significant account management and the ability to project manage many internal and external team members, very often in a complex matrix. It is not unusual for the CAL to be leading IBM, client, partners, and third-party vendors to a common outcome.
- Functionally, the CAL manages the SMEs) including task assignment and overall direction as related to the account.
- The ability to communicate effectively with all levels of management from technical managers to C-level executives.
- The ability to facilitate and coordinate complex client technical challenges by leveraging IBM, client, partners, and third-party vendors.
- Escalation management when required when necessary, using established relationships both inside and outside IBM.
- Provides regular status updates and reporting to measure the AVP team against the agreed business outcomes based upon a client determined cadence.
- Key facilitator leveraging both IBM, partners and third partieso Defect and product release management
- Migration planning to new products, cloud or open source
- Solution and product release management
- Skills sharing and training included as part of the AVP contract

Required Technical and Professional Expertise

The Client Availability Leader will have had at least 5 years + experience working in a very similar role.

With core skills across the areas below;
- Client Facing Experience
- Account/Project Management
- Critical Situation Management
- Technical Problem-Solving Skills
- Strong Verbal and writtern skills

Preferred Technical and Professional Expertise
- Customer Support Operations
- Hands on Lab Services experience
- Excellent Problem Solving skills

Preferred IBM Z and IBM LinuxONE Customer Environment system design experience and skills:

- I/O subsystem design - IOCDS creation/Adapter allocation
- LPAR definition - Processor/Storage allocation
- z/OS, Linux on IBM Z and LinuxONE configuration
- Hardware Configuration (HCD) use on IBM Z
- IBM Dynamic Partition Manager (DPM) knowledge and experience
- IBM Secure Service Container (SSC) deployment
- Hardware Management Console (HMC) and Central Processor Complex (CPC) customer network integration
- HMC configuration and integration into Customer Problem Reporting system (automation)
- Trusted Key Entry console (TKE) configuration
- Open Systems Adapter (OSA) configuration
- Familiarity with the physical install process for IBM Z/LinuxOne machines and the configuration detail required by IBM SSRs to complete the installation
- IBM Z Sysplex design and configuration - Coordinated Timing Network (CTN) and Coupling Structures detail
- IBM Z Cryptography/Encryption configuration
- Management and implementation of customer driven IBM Z Capacity On Demand/Flexible Capacity/Model Conversion offerings
- The use of IBM Resource Link and all other IBM internal IBM Z/LinuxONE technical information sources

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transfor

  • Platform Availability and Resiliency Leader

    3 weeks ago

    Sydney, New South Wales, Australia Australian Broadcasting Corporation Full time

    About the Australian Broadcasting CorporationThe Australian Broadcasting Corporation (ABC) is a national public broadcaster that provides high-quality content to Australian communities. With a diverse workforce and a strong commitment to innovation, the ABC is a leader in the media industry.About the RoleThis is an exciting opportunity to join the ABC's...

  • Platform Availability and Resiliency Leader

    3 weeks ago

    Sydney, New South Wales, Australia abc Full time

    About the RoleThe Platform Availability and Resiliency Leader will lead a team responsible for ensuring the high availability and rapid recovery of business-critical systems for on-premise and cloud-hosted core technology platforms. This team is committed to delivering continuous service operation, aiming to provide a resilient infrastructure that supports...

  • Senior Client Implementation Leader

    3 weeks ago

    Sydney, New South Wales, Australia State Street Full time

    Who We Are Seeking The Senior Client Implementation Leader is anticipated to function as a key figure in strategizing, prioritizing, and executing the onboarding of new client initiatives. Ideal candidates should possess substantial experience in managing intricate programs, exhibit confidence in leading teams without direct authority, and thrive in a...

  • Team Leader, Client Services

    3 months ago

    Sydney, Australia Beaumont People Full time

    Full time permanent role with a great NFP organisation - A leadership position located in Terrey Hills (2084) - Competitive remuneration package of $82,043 to $89,985 + Super + NFP Packaging **Team Leader, Client Services**: - Full time permanent role with a great NFP organisation - A leadership position located in Terrey Hills (2084) - Competitive...

  • Senior Client Implementation Leader

    3 weeks ago

    Sydney, New South Wales, Australia State Street Full time

    Who We Are Seeking The Senior Client Implementation Leader is expected to function as a pivotal figure to strategize, prioritize, and execute the rollout of new client initiatives. Ideal candidates should possess substantial experience in overseeing intricate programs, demonstrate comfort in guiding teams without direct authority, and thrive in a...

  • Team Leader, Client Solutions

    3 months ago

    Sydney, Australia GLG Full time

    **Specific responsibilities include (but are not limited to)**: - Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. - Track team performance and create plans to accelerate growth and revenue near and long term. - Take ownership of a book of clients in...

  • Client Support Team Leader

    3 months ago

    Sydney, Australia Hatch Full time

    ** This role is at ReadyTech (not for Hatch)** Hatch is supporting ReadyTech to find a great Client Support Team Leader to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ReadyTech. **About the role at...

  • Transformational Client Implementation Leader

    2 weeks ago

    Sydney, New South Wales, Australia State Street Full time

    About the RoleWe are seeking a highly skilled and experienced Transformational Client Implementation Leader to join our team at State Street. As a key member of our organization, you will be responsible for delivering and ensuring the overall success of one or more implementation programs.Key ResponsibilitiesSupervise managers and inform executives on...

  • Client Advisors

    4 months ago

    Sydney, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Client Services Officer

    5 months ago

    Sydney, Australia Beaumont People Full time

    Collaborative Team Environment With Learning Opportunities - Career Growth Progression - Variety of Shifts Available With Shift Penalties Beaumont People are recruiting Client Service Officers on behalf of a specialist veterinary care unit based in North Ryde are looking for an experienced Client Services Officer. This position offers a diverse workload,...

  • Workplace Client Services Leader

    1 month ago

    Sydney, Australia Insignia Financial Ltd Full time

    Workplace Client Services Leader **Location**:Sydney, NSW, AU, 2000 - Melbourne, VIC, AU, 3000**Employment Type**:Permanent Full Time- Put your fingerprints on the future to progress your career - Permanent full time opportunity - Location: Sydney or Melbourne **The opportunity to join our team**Key Responsibilities**: - Oversee a team of analysts in...

  • Client Services

    4 months ago

    Sydney, Australia PATH4 Group Full time

    Ready for a step up? - Join a professional brand name - 2 days WFH available **Sydney - Ref. JO-2311-3529**: **Global Employer** This company is a recognised leader in the Freight Forwarding industry. They offer first-class service, products and solutions and maintain the highest standards. You will enjoy the professional environment and resources and...

  • Team Leader

    3 months ago

    Sydney, Australia APS GROUP Full time

    Afternoon Shift - Ongoing work with View to Perm - Asap Start Warehouse Team Leader Our client, Australia's leading wholesale supplier of quality fasteners, bolts, nuts, all thread rod, screws, and anchors to the mining, construction, oil, and manufacturing industries are seeking Afternoon shift Team Leader for their Distribution Centre in Eastern...

  • Client Partner

    2 weeks ago

    Sydney, New South Wales, Australia Slalom Full time

    {"title": "Client Partner Role", "description": "About the RoleSlalom is seeking a Client Partner with deep Financial Services industry expertise to join our Client Partner team in Sydney. As a Client Partner, you\u2019ll spend your days at our clients\u2019 sites \u2013 understanding their environments & industry, recognising their opportunities &...

  • Team Leader, New Business

    1 month ago

    Sydney, Australia HUB24 Group Full time

    **A BIT ABOUT US** HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the...

  • Ambassador of Client Relations

    2 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the Role:We are seeking a highly skilled and experienced Client Relations Ambassador to join our team at Richemont. As a key member of our Client Relations Centre, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key Responsibilities:Handle both inbound and outbound customer contact to provide a...

  • Ambassador of Client Relations

    3 weeks ago

    Sydney, New South Wales, Australia Richemont Full time

    About the Role:We are seeking a highly skilled and experienced Client Relations Ambassador to join our team at Richemont. As a key member of our Client Relations Centre, you will be responsible for delivering exceptional customer service and sales experience to our clients.Key Responsibilities:Handle both inbound and outbound customer contact to provide a...

  • Labourer Positions Available

    7 days ago

    Sydney, New South Wales, Australia https:arcstaff.com.ausitemap Full time

    Relocation and Event Setup Opportunities **About the Role** We are seeking reliable and keen labourers for relocation work in and around Sydney and suburbs. As a member of our team, you will be working in great team environments, setting up marquees, crowd barriers, and relocating commercial goods. **Key Responsibilities** * Container unloads * Pallet...

  • Luxury Client Advisor

    3 months ago

    Sydney, Australia Retailworld Resourcing Full time

    **About the brand**: Our client is an influential, innovative and progressive International luxury retailer with over a century of history across the globe. They are the leaders in design and fashion with their product lines spanning leather goods, footwear, accessories, watches, ready to wear, makeup, fragrance and home decor. **About the Job**: An...

  • Management Roles Available

    4 months ago

    Sydney, Australia Nine West Full time

    **Management Roles Available - NSW** - Great Incentive Scheme & Product Discount! - Work Life Balance - Get Your Weekends Back! - Learning & Development Opportunities Available! **About Nine West**: At Nine West, our aim is to grow our people, our stores, our brand and our image to maintain our place as a market leader in footwear and accessory...