Client Availability Leader

6 months ago

Sydney, Australia IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Client Availability Leader (CAL) is responsible directly to one (or more) assigned Accelerated Value Program (AVP) clients depending upon the contract scope. The CAL becomes a key member of the IBM account team and is tasked to ensure that assigned solutions, projects and business outcomes are achieved as indicated in the client contract. The CAL is measured on the success in meeting specific client outcomes and overall client satisfaction.

The Client Availability Leader is located either remotely or on-site. They can be responsible for one or more AVP customers.

Core responsibilities for the Client Availability Leader include the following:

- Serves as a key trusted advisor to the client for the assigned contractual solutions, projects, and business outcomes.
- Significant account management and the ability to project manage many internal and external team members, very often in a complex matrix. It is not unusual for the CAL to be leading IBM, client, partners, and third-party vendors to a common outcome.
- Functionally, the CAL manages the SMEs) including task assignment and overall direction as related to the account.
- The ability to communicate effectively with all levels of management from technical managers to C-level executives.
- The ability to facilitate and coordinate complex client technical challenges by leveraging IBM, client, partners, and third-party vendors.
- Escalation management when required when necessary, using established relationships both inside and outside IBM.
- Provides regular status updates and reporting to measure the AVP team against the agreed business outcomes based upon a client determined cadence.
- Key facilitator leveraging both IBM, partners and third partieso Defect and product release management
- Migration planning to new products, cloud or open source
- Solution and product release management
- Skills sharing and training included as part of the AVP contract

Required Technical and Professional Expertise

The Client Availability Leader will have had at least 5 years + experience working in a very similar role.

With core skills across the areas below;
- Client Facing Experience
- Account/Project Management
- Critical Situation Management
- Technical Problem-Solving Skills
- Strong Verbal and writtern skills

Preferred Technical and Professional Expertise
- Customer Support Operations
- Hands on Lab Services experience
- Excellent Problem Solving skills

Preferred IBM Z and IBM LinuxONE Customer Environment system design experience and skills:

- I/O subsystem design - IOCDS creation/Adapter allocation
- LPAR definition - Processor/Storage allocation
- z/OS, Linux on IBM Z and LinuxONE configuration
- Hardware Configuration (HCD) use on IBM Z
- IBM Dynamic Partition Manager (DPM) knowledge and experience
- IBM Secure Service Container (SSC) deployment
- Hardware Management Console (HMC) and Central Processor Complex (CPC) customer network integration
- HMC configuration and integration into Customer Problem Reporting system (automation)
- Trusted Key Entry console (TKE) configuration
- Open Systems Adapter (OSA) configuration
- Familiarity with the physical install process for IBM Z/LinuxOne machines and the configuration detail required by IBM SSRs to complete the installation
- IBM Z Sysplex design and configuration - Coordinated Timing Network (CTN) and Coupling Structures detail
- IBM Z Cryptography/Encryption configuration
- Management and implementation of customer driven IBM Z Capacity On Demand/Flexible Capacity/Model Conversion offerings
- The use of IBM Resource Link and all other IBM internal IBM Z/LinuxONE technical information sources

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transfor

  • Marketing Leader for Client Growth

    4 weeks ago

    Sydney, New South Wales, Australia Client Full time

    About WavemakerWe are a media, content, and technology agency that positively provokes growth for our clients. With a presence in Australia and New Zealand, we have over 250 people working across six offices.

  • Media Growth Strategist Leader

    3 weeks ago

    Sydney, New South Wales, Australia Client Full time

    About WavemakerWavemaker is our name, our mission and our method. We believe there's always a better way to grow. Our attitude, Positive Provocation, is defined by the idea that what got you here won't get you there.

  • Team Leader, Client Services

    6 months ago

    Sydney, Australia Beaumont People Full time

    Full time permanent role with a great NFP organisation - A leadership position located in Terrey Hills (2084) - Competitive remuneration package of $82,043 to $89,985 + Super + NFP Packaging **Team Leader, Client Services**: - Full time permanent role with a great NFP organisation - A leadership position located in Terrey Hills (2084) - Competitive...

  • Team Leader, Client Solutions

    6 months ago

    Sydney, Australia GLG Full time

    **Specific responsibilities include (but are not limited to)**: - Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. - Track team performance and create plans to accelerate growth and revenue near and long term. - Take ownership of a book of clients in...

  • Digital Marketing Leader for Client Growth

    4 weeks ago

    Sydney, New South Wales, Australia Genius Sports Full time

    About the RoleWe are seeking a highly skilled Digital Marketing Leader to drive client growth and success at Genius Sports. As a Senior Account Manager, you will be responsible for leading our digital marketing efforts, building strong relationships with clients, and delivering innovative solutions to meet their needs.ResponsibilitiesLead the development and...

  • Client Services

    7 months ago

    Sydney, Australia PATH4 Group Full time

    Ready for a step up? - Join a professional brand name - 2 days WFH available **Sydney - Ref. JO-2311-3529**: **Global Employer** This company is a recognised leader in the Freight Forwarding industry. They offer first-class service, products and solutions and maintain the highest standards. You will enjoy the professional environment and resources and...

  • Executive Leader for High-Profile Clients

    4 weeks ago

    Sydney, New South Wales, Australia KPMG Full time

    Company OverviewKPMG is a leading professional services firm that provides audit, tax and advisory services to its clients.About the RoleWe are seeking an experienced Executive Leader to lead our high-profile client engagements and play a key role in delivering quality assurance and reporting.Job DescriptionThe successful candidate will be responsible...

  • Workplace Client Services Leader

    4 months ago

    Sydney, Australia Insignia Financial Ltd Full time

    Workplace Client Services Leader **Location**:Sydney, NSW, AU, 2000 - Melbourne, VIC, AU, 3000**Employment Type**:Permanent Full Time- Put your fingerprints on the future to progress your career - Permanent full time opportunity - Location: Sydney or Melbourne **The opportunity to join our team**Key Responsibilities**: - Oversee a team of analysts in...

  • Team Leader

    6 months ago

    Sydney, Australia APS GROUP Full time

    Afternoon Shift - Ongoing work with View to Perm - Asap Start Warehouse Team Leader Our client, Australia's leading wholesale supplier of quality fasteners, bolts, nuts, all thread rod, screws, and anchors to the mining, construction, oil, and manufacturing industries are seeking Afternoon shift Team Leader for their Distribution Centre in Eastern...

  • Team Leader, New Business

    4 months ago

    Sydney, Australia HUB24 Group Full time

    **A BIT ABOUT US** HUB24 Group (ASX:HUB) leads the wealth industry as the best provider of integrated platform, technology and data solutions, and we’re not done yet. At HUB24, we believe in the value of advice and by collaborating with the industry and leveraging our technology and data expertise, we’re helping to solve key challenges to enable the...

  • Luxury Client Advisor

    6 months ago

    Sydney, Australia Retailworld Resourcing Full time

    **About the brand**: Our client is an influential, innovative and progressive International luxury retailer with over a century of history across the globe. They are the leaders in design and fashion with their product lines spanning leather goods, footwear, accessories, watches, ready to wear, makeup, fragrance and home decor. **About the Job**: An...

  • Client Partner

    6 months ago

    Sydney, Australia Slalom Full time

    Slalom AustraliaSlalom is a fiercely human consulting company focused on end-to-end business transformation enabled by technology. With 20-plus years of experience and operating in 47 markets around the world, Slalom teams have the autonomy to move fast and do what's right for our clients, making us more personal and nimbler than traditional consulting...

  • Client Services Representative

    2 months ago

    Sydney, Australia Challenger Full time

    Challenger Limited is an ASX-listed investment management firm managing $127 billion in assets (as at 30 June 2024). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement._ - We achieve this goal by providing a work environment where people from...

  • Client Success Manager

    3 months ago

    Sydney, Australia ADAPT Ventures Full time

    **About this Role**: This role exists to guide Strategic Partner journeys and nurture marketing and sales relationships across all Edge events to enable client success and uncover further opportunities. Strategic Partners are individually walked through a holistic view of the event and how to use the tools and information available to them so they can best...

  • Elevate Client Success as a Market Innovation Leader

    4 weeks ago

    Sydney, New South Wales, Australia GroupM Full time

    At GroupM, we are revolutionizing the marketing landscape with our cutting-edge solutions. As a Market Innovation Leader, you will play a pivotal role in driving client success by leveraging your expertise in industry tools and data-driven insights.About the RoleThe ideal candidate will possess exceptional skills in motivating teams to deliver outstanding...

  • Management Roles Available

    6 months ago

    Sydney, Australia Nine West Full time

    **Management Roles Available - NSW** - Great Incentive Scheme & Product Discount! - Work Life Balance - Get Your Weekends Back! - Learning & Development Opportunities Available! **About Nine West**: At Nine West, our aim is to grow our people, our stores, our brand and our image to maintain our place as a market leader in footwear and accessory...

  • Security Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia certisciscP2 Full time

    **Job Summary:**We are seeking an experienced Security Operations Manager to join our team at Certis Security Australia. In this role, you will be responsible for client services and portfolio management.**Key Responsibilities:**Manage client relationships and ensure exceptional service delivery.Develop and maintain site operational procedures (SOPs) in...

  • Client Associate

    7 months ago

    Sydney, Australia Findex Full time

    **The Opportunity** This role is a great fit if you are a driven individual who displays high attention to detail, initiative and a switched-on attitude. This is an exciting opportunity which will see you interact with people at all levels across the business. The Client Associate is also responsible for ensuring that team workflow is managed using...

  • Head of Client Partnerships/client Partner

    7 months ago

    Sydney, Australia Dentsu Aegis Network Full time

    The purpose of this role is to own the day-to-day client relationship and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client. Job Title: Head of Client Partnerships/Client Partner **Job Description**: dentsu is a network...

  • Client Manager

    5 months ago

    Sydney, Australia State Street Full time

    Job Description Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As a Relationship Manager, you will take ownership of CRD’s client accounts to focus on client retention and growth. You will collaborate with the client’s leadership team to ensure strategic...