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Sales and Service Consultant

4 months ago

Perth, Australia IAG New Zealand Full time

Have meaningful impact.

As a Sales and Service Consultant you can. Here’s how
- Speed up disaster response times.
- Help them recover after tragedy.
- Make their world a safer place.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

We currently have multiple opportunities for Sales and Service Consultant to join the IAG team located in both Perth and Melbourne. In this position you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage for their business insurance needs.

To be successful in this position you will be a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer’s needs.

You will work Monday to Friday with some public holidays, shifts allocated between 8:00am
- 8:00pm Melbourne based and 7:00am - 6:00pm Perth based, so you need to provide full availability to work within these hours. Rosters will be issued 4 weeks in advance.

The starting date for these positions will be 11 April 2023, with your IAG journey commencing with a comprehensive, 7-week induction (fully paid).

**ABOUT YOU**
- Previous customer service experience - for example, in contact centres, sales, hospitality, or retail (volunteer role experience included)
- Previous experience in effectively managing challenging customer conversations and resolving complaints and problems empathetically and equitably
- Well-developed rapport building, active listening, and communication skills (written, verbal, and interpersonal)
- Well-developed ability to process and recall information, and concentrate under pressure
- Intermediate computer, software, and other office-technology skills
- Demonstrated ability to work autonomously, meet KPIs, use initiative, and be resourceful
- Highly conscientious, with a level-headed, personable, and mature manner
- Emotionally intelligent, adaptable, and resilient

Applications close 1 March 2023, 11.59pm AEDT.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you’ll experience the following:
Be you:

- Flexibility and support so you can live life to the full.

Feel connected:

- Receive meaningful recognition through an award-winning system.
- Access up to 50% off home, motor and small business insurance.

Grow your way:

- Grow your financial future with 13% superannuation as standard.

Meaningful impact:

- 20-days paid emergency services leave a year.
- Community volunteer days and team volunteer activities.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plain in on our company website.