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Workforce Planning

4 months ago

Sydney Central Business District, Australia HAYS Full time

Team Leader - Workforce Planning opportunity on a perm basis.

**Your new company**

Retail Banking Services, delivering a seamless banking experience for the future, to their 10 million + personal and small business customers. They offer market-leading products and services, supported by some of the world’s best systems and processes.

***

Their Workforce Planning Teams are critical in the governance, predictive modelling, and future-proof design of their talent communities. In collaboration with multi-disciplinary specialists, they deliver intelligent market insights, and build workforce strategies that ensure they have the right skills, at the right time, delivering exceptional outcomes for their customers.

**Your New Role**

As a Team Leader
- Workforce Planning, you will lead a high-performing team of Scheduling and Forecasting analysts, tasked with enabling the delivery of their Group’s mid-term tech strategies.

**What you'll need to succeed**
- Proven experience in Workforce Planning Team within a Contact Centre environment
- Demonstrable competence on Workforce Analytics tools not limited to Aspect & Genesys product suites
- Exceptional analytical and problem-solving abilities
- Proficiency in all MS Office software with advanced knowledge in Microsoft Excel
- Workforce Planning fundamentals (such as offered by COPC, Call Design, TCCS, ICMI or equivalent institutions) is desirable

**What you need to do now**

**Camila Ruiz**

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