Welcome Team Consultant

4 weeks ago

Henley Beach, Australia ACH Group Full time

Our customers are looking for consultants who can help them navigate the aged care home support program, assist in discussing and recommending appropriate services to keep them home and to provide a positive service and experience.

This is a full-time position based from our Mile End office.

**Duties**:

- Provide a seamless customer experience to direct them to appropriate services.
- Negotiate appropriate services within budgeted allowances
- Present with a empathetic, solution focused approach when assisting our clients
- Promote service options which will enhance Health and Wellbeing.
- Actively support customers to better health outcomes by internal and external linkages to services
- Provide opportunity and advice about services to support customers to be independent, healthy, and connected to their community
- Sign up of Home Care Package for current and new ACH Group customers face to face in their home or via phone.
- Work collaboratively within a team environment.

**About you**:

- The ability to deliver outstanding customer service, so the customer experience unsurpassed.
- Understanding of Consumer Directed Care (CDC) and key principles desirable.
- Experience in working within contract & regulatory requirements and organisational policy and procedures is desirable.
- Exceptional communication and follow up skills.
- Demonstrated proven experience in providing exceptional phone-based customer service.
- Possess an ability to empower customers, listen and link customers to services.
- Attention to detail, with strong documentation, administration, and organisational skills.
- Intermediate computer and customer relationship management (CRM) literacy.

**You will need**:

- Genuine care about supporting older people to live a Good Life.
- Flu & up to date COVID-19 vaccinations (at least 3 doses)
- A Police Check for unsupervised contact / vulnerable groups less than 12 months old at commencement
- Current drivers license.

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA
- Café and Coffee Barista on site

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

**How to Apply**:Simply press 'Apply' now

Applications close: 5pm, Friday 26th May 2023

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis

**What it's like at ACH Group**:
At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.

If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.

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