Principal Advisor

1 month ago


Brisbane, Australia Transport and Main Roads Full time

We currently monitor the SEQ public transport network 7 days a week, proactively monitoring network operations and service connectivity with a particular focus on peak commuter periods, and during major sporting and cultural events.Using a variety of real-time performance systems, historical data analysis and onthe-ground intelligence from Customer Liaison Officers, Senior Network Officers and Busway Safety Officers to identify disruptions as they occur on the network, Translink's Operations Centre assesses the severity and likely impact to customers during an incident and works with delivery partners to coordinate an appropriate multi-modal response.Accountabilities include: - Assist the Manager, Passenger Transport Coordination with the establishment of Translink's real-time communication function within the Translink Operations Centre. Contribute to the development of a real-time communications project-specific operational policy framework for the real-time communications function, alongside formulating an all-encompassing implementation strategy. Lead the communication enhancement project, guiding it from the initial concept phase to successful delivery. The role will involve securing approvals at specific gateways. Coordinating all aspects of the project's lifecycle. This includes working losely with cross-functional teams and stakeholders to ensure a smooth progression through each milestone. Conduct comprehensive stakeholder engagement, which includes organising and facilitating workshops with Translink's delivery partners.

To ensure that all processes related to the real-time communications function are not only well-defined but also operationally efficient. Provide expert advice and development on a recruitment and selection strategy as part of the development of the real-time communications function within the organisation. Identify, manage, and report on implementation risks and issues, and evaluate options to resolve and mitigate these. Provide assistance (where required) to the Manager, Passenger Transport Coordination in managing complex and contentious issues relating to change management process during the implementation phase. Cultivate and maintain effective relationships with key stakeholders, including other government agencies, event promoters, local communities, and urban transit service providers. Identify and implement business improvement opportunities across the Translink Operations Centre portfolio.This position reports to the Manager Passenger Transport Coordination and has no direct reports.Applications to remain current for 12 months.Job Ad Reference: QLD/505419/23Closing Date: Wednesday, 23 August 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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