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Outage Management and Customer Relations Team Leader

8 months ago

Brisbane, Australia Powerlink Full time

**_Job Summary_**:

- Drive solutions to support our customers to gain & retain reliable access to the Network
- Lead a team of highly experienced Outage Management specialists through the energy transition
- Gain new skills working on interesting, cutting-edge projects never seen before

Deliver a consolidated schedule of connections, bounded by considered impacts to connected customers and the National Electricity Market (NEM).

**At Powerlink, every possibility starts with you**:
We reckon life’s about possibilities. And so is the future.

That’s why we need you. As **Team Leader - Outage Management and Operational Customer Relations**, you’ll help us connect Queensland to an even brighter and more sustainable future, providing high voltage electricity to over five million Queenslanders and 238,000 businesses. No matter your role, your work is about every light turned on. Its every community connected and every future made possible.

Together we’re gearing up for an even brighter future, working at the heart of Queensland’s energy transformation. Now more than ever, we need people who want to help us grow our impact and ensure we’re ready to tackle the challenge of our lives. Join us and make it happen.

**Find a career that matters and lasts**:
As the Team Leader - Outage Management & Operational Customer Relationships you’ll help create clever solutions to interesting problems as you grow your skills every day. And you’ll do it with down-to-earth people who you’re proud to work with and get to know. Here’s how:

- Lead the Outage Management team members in coordinating requests for access to Power link’s electricity transmission network and providing effective and efficient delivery of new non-regulated customer connections.
- Build and maintain effective relationships, regularly engaging with both internal & external customers and stakeholders.
- Contribute to a constructive culture by role modelling constructive behaviours & organisational safety practices when interacting with colleagues, and internal and external stakeholders.
- Lead the delivery of efficient outage management services including identification of operational impacts associated with short term requirements through to long term portfolio plans, providing advice on how the operation and configuration of the transmission network can facilitate the programs of work to be delivered to achieve the most effective outcomes for Powerlink and its stakeholders.
- Coordinate outage related activity between Network Planning / AEMO / Control room
- Champion the outage management process, providing technology and process training to stakeholders in order to align and develop user competency.
- Co-optimise requests for access to the transmission network in order to maximise network reliability and availability, and to minimise transmission impacts to the NEM and connected customers

**What you’ll bring**:

- Advanced Diploma in Electrical Engineering
- Demonstrated experience in successfully leading teams
- Demonstrated ability to negotiate and influence outcomes utilising operational and technical knowledge
- Demonstrate a sound understanding of the NEM with the ability to recognise potential NEM consequences as a result of transmission influences
- Demonstrated ability to provide advice to resolve customers issues with technical or network constraint issues

**We’d also love you to have**:

- Demonstrated ability to manage projects including developing structured team/project plans, managing and mitigating risks, monitoring progress, and effectively engaging resources
- Demonstrated ability to interpret technical and organisational information in order to make informed decisions and/or provide informed advice
- Demonstrated ability to utilise Energy Management Systems and / or other technologies to model power systems including the ability to plan and operate electrical power transmission systems within an electricity market based environment.

What matters most is your drive to make and impact for the millions of people we serve. Through

our core values of accountability, customer service, teamwork and safety, you’ll strive to

question and challenge the ordinary every day.

**Why Powerlink?**:
There’s lots to love about a career with Powerlink. But our people say there three thing that really stand out:

- A career that matters and lasts: You’ll shape a progressive career connecting more than five million Queenslanders to a world-class, green energy future.
- Unique work and the chance to grow: You’ll find smart solutions to interesting problems as you develop your skills and impact every day.
- People who love to support and share: You’ll build relationships with experienced, down-to-earth people who you’ll be proud to work with.

You’ll also enjoy a range of benefits including:

- Family friendly and flexible working arrangements
- 14 weeks paid parental leave - at full or half pay
- Free undercover pa