Kids Helpline Counsellor

7 days ago

Milton, Australia yourtown Full time

**Job no**: 494732
**Work type**: Shift Worker - Permanent (Full-Time), Shift Worker - Permanent (Part-Time)
**Location**: Milton
**Categories**: Counselling & Psychology

**Join an iconic national service that has supported Australia's children and young people since 1991, and make a real difference**

At Kids Helpline you will work with children and young people across Australia. It is a free service anyone can access which means you will have the opportunity to work with a diverse range of presentations. It may be a one-off counselling call or crisis support; or ongoing counselling; or case management and complex mental health support.

You will work in a supported environment with the opportunity to debrief immediately and supervisors can join you in the call for additional support when required. You will be provided with extensive training and be supported by team leaders, shift supervisors and practice supervisors for your ongoing professional development.

Powered by **yourtown**, Kids Helpline is Australia’s only free, confidential 24/7 support service that protects and safeguards the mental health of children and young people in Australia. We provide young people with a choice of counselling options and accessible self-help tools when and where they need them.

Since 1991, Australia’s kids and young people have been turning to our professional, specialised counsellors, no matter who they are, where they live or what they want to talk about. Over this time, we have responded to over 8.5 million contacts. For some young people, connecting with Kids Helpline has been a life-saving experience, while for others it’s about practical help and emotional support at the critical moment they need someone to listen.

**key information about being a Counsellor**:

- You will be passionate, driven, professional, and aligned with **yourtown** values & our mission
- Your practice will be reflective and invite insights and continuous development through operational and practice supervision frameworks
- Our services are provided virtually so this is an important area for you to feel confident in learning new approaches and practices
- Being open, confident, and agile in learning new systems or responding to technological change is important
- **yourtown** delivers a 24 hour/ 7 day a week service; this allows for part time or full time opportunities, and flexibility in the type of shifts you do. This model does require Counsellors to be flexible to a variety of shifts in a roster across the full operational scope, inclusive of weekends and overnights as required. Rosters are negotiated on commencement.
- Kids Helpline is a high availability service; this means that we want to be able to answer as many contacts from young people as possible. To make this a reality, our dynamic counsellors work to key performance standards, expectations and service indicators.
- This intake of Counsellors will commence with **yourtown** on **Wednesday 17 July 2024**:

- Paid mandatory professional training (Mon - Fri 9.00am - 5.00pm) will be required across the period 17 July 2024 - 30 July 2024

We are interested in hearing from you You may be an experienced counsellor, or you may currently work with young people but may not have delivered direct counselling services. What is key to **yourtown**, is that you genuinely want to make a difference in the lives of children and young people, and can demonstrate the following key criteria:

- Relevant bachelor degree in Psychology, Social Work, Counselling, Human Services
- Minimum of 1 year counselling experience, or other related experience in working therapeutically with young people
- Demonstrated high level of commitment to the principles of client centred practice, empowerment and confidentiality
- Ability to be flexible and resilient across a 24/7 shift work environment
- Ability to work across technology and systems

1. What tertiary qualifications at Bachelor Level and/or above you hold, the date completed and the institution
2. The total hours of direct one on one counselling you possess and when and where you completed these hours
3. The total hours of direct client practice with children and young people you possess and when and where you completed these hours; and the nature of the work
4. Why you are interested in working as a Kids Helpline Counsellor

**your benefits**

When you join **yourtown** you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

- salary sacrifice options to increase your take home pay
- regular line supervision and support plus internal practice supervision
- opportunities for internal and external professional development
- free access to LinkedIn Learning including over 16,000 learning modules
- a genuine focus on employe

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