Junior Technical Support Services Officer

6 days ago


Minto, Australia EQL Networks and Security Full time

**Do you have a passion for technology?**

This is the perfect opportunity to work with a privately owned family business that is committed to growth and looking for a full-time technical services officer.

**Duties & Responsibilities**
- Communicate EQL vision and culture to clients.
- Service incoming calls to our Technical Support Line
- Provide technical expertise for security products, including IP Networks, CCTV, Alarms and Wi-Fi solutions
- Solve technical problems and communicating with people over the phone and face-to-face
- Offer remote Technical Support for our customers in-field and internal employees, across all areas of our security products
- Troubleshoot HW/SW issues, IP network dilemmas and assisting our sales team in supporting our customers.
- Give pre-sale consultations and post-sales advice on both IP and Analogue technologies
- Setup systems in-house to simulate and troubleshoot problems in-field
- Assist in the evaluation process for new security products
- Testing and handling of RMA returns
- Support tender bids and provide technical input for quotes

**Skills, Knowledge & Abilities**
- Relevant IT qualifications and knowledge
- Excellent verbal and written communication skills
- Outstanding phone etiquette
- A strong interest in new technology and development
- Strong analytical mind and creative problem-solving skills
- A high level of customer service
- An enthusiasm to learn and grow with the business
- The ability to build relationships with people
- Hold a current driver’s license.
- Ability to work in a team environment.

**Salary**: $50,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)



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