Service Delivery Manager

2 months ago


West Perth, Australia Paxus Australia Pty Ltd Full time

Posted 13 July 2023
- SalaryNegotiable
- LocationWest Perth
- Job type Permanent
- DisciplineIT General
- Reference262241_1689208280

**Job description**:

- As an IT Service Delivery Manager, you will be responsible for overseeing the efficient delivery of information technology services and support across the organisation. Your role will involve managing the IT service delivery team, coordinating with various stakeholders, ensuring the availability and reliability of IT systems, and driving continuous improvement initiatives. You will play a critical role in maintaining the smooth operation of IT services to meet the company's objectives and contribute to the overall success of mining projects._

**_ Key Responsibilities:_**
- _ Develop and implement IT service delivery strategies, policies, and procedures in alignment with the company's objectives._
- _ Lead and manage the IT service delivery function, providing clear direction, performance feedback, and professional development opportunities._
- _ Plan and execute IT infrastructure projects, coordinating with internal and external stakeholders to minimize disruptions and ensure successful implementation._
- _ Identify opportunities to streamline IT service delivery processes, improve efficiency and enhance the user experience._
- _ Manage vendor relationships, including contract negotiation, service level monitoring, and problem resolution._
- _ Conduct regular audits and assessments of IT service delivery processes to identify gaps and implement necessary improvements._
- _ Stay updated on emerging technologies and industry trends, evaluating their potential impact on the company's IT service delivery, and recommending relevant innovations._

**_ Qualifications and Skills:_**
- _ Bachelor's degree in information technology, computer science, or a related field._
- _ Demonstrated experience in IT service delivery management, preferably in the mining or heavy assets industries._
- _ Experience in leading and mentoring IT teams and driving operational excellence._
- _ Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders._
- _ Strong problem-solving and analytical skills, with a keen attention to detail._
- _ Demonstrated experience managing multiple priorities in a fast-paced environment._



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