![APM](https://media.trabajo.org/img/noimg.jpg)
IT Service Delivery Manager
3 weeks ago
APM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 100 staff in the APAC region and over 200 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting period of growth with the development of digital products and services needed to support this growth.
**The Role**
In this new permanent full-time role, you will act as the single point of contact and accountability for the seamless delivery of effective operational services and capabilities to APM staff and clients’ and their respective business units. Ensuring Digital & Technology (D&T) is seen by our user community as an enabler of business growth and effectiveness for APM.
**In this role you will**:
- Act as principal contact and owner for operational and tactical issues regarding the delivery of all D&T services and capabilities to APM staff and their respective business units
- Review all business cases in conjunction with respective Business Partners (BPs), and SMEs prior to presentation to approval forums for their respective area of responsibility.
- Responsible for escalation of and liaison of incidents or concerns with BPs, Business Owners, Vendor Managers and D&T Management as required.
- Manage staff expectations by developing performance metrics and reporting, escalation management and communication plan
- Support IT Business Performance in vendor performance against contracts as well as building partnering relationships where appropriate
- Act as escalation point for Service Delivery 24*7*365 on-call support model (Ability to undertake on-call duties on a rotational basis)
**Skills you’ll bring**:
- 5+ years’ experience in Service Delivery / Project Management in a mature, complex, and geographically spread organisation.
- Demonstrated experience in administering and managing vendors and inhouse D&T services, including (service level agreements and terms and conditions) to meet strategic and business needs utilising matrix and leveraged technical and delivery teams within an enterprise scale and cloud-based environment in accordance with the ITIL framework
- Relevant qualifications or relevant fields of experience such as ITIL Certification / Practitioner
- Strong planning, budget, communication, and organisational skills
- Strong negotiation and relationship building skills
**What's in it for you?**
Working with a growing global business, you’ll get to be involved in strategic M&A, organic growth, and due diligence. Additionally, you’ll chart your own career growth with lots of opportunity to move through the business.
You truly will enable better lives by enabling our frontline health professionals’ access to the best technology solutions to improve services within the community.
Our solutions include the latest tech stacks and next horizon technologies, you will be involved with learning about and implement emerging technologies.
You will be provided with the tech you need to get the job done, flexible / hybrid working arrangements, purchased additional annual leave, private health discounts, and more.
**About APM Group**
We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health, and wellbeing, and increased social participation.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
**Ready to Join?
-
IT Service Delivery Manager
3 weeks ago
West Perth, Australia Paxus Full timeAs an IT Service Delivery Manager, you will be responsible for overseeing the efficient delivery of information technology services and support across the organization. Your role will involve managing the IT service delivery team, coordinating with various stakeholders, ensuring the availability and reliability of IT systems, and driving continuous...
-
Service Delivery Coordinator
2 weeks ago
Perth, Western Australia Kinetic IT Full timeJob no: OCREQ0024222Employment type: Part TimeLocation: PerthCategories: Administration & SupportAbout the OPPORTUNITY:Kinetic IT is seeking a part-time (20 hours per week) Service Delivery Coordinator to join our team. This opportunity will play a crucial role in ensuring the seamless operation of various aspects within our organization.Your...
-
Service Delivery Specialist
2 weeks ago
Perth, Western Australia NEC IT Solutions Australia Pty Ltd Full timeNEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors. Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and...
-
Service Delivery Specialist
4 weeks ago
Perth, Australia NEC IT Solutions Australia Pty Ltd Full timeNEC is a global technology leader delivering solutions and services to customers around the world including solutions for the Safer Cities, Smart Transport, Payments and Biometrics sectors. Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and...
-
Service Delivery Manager
1 week ago
Perth, Australia HAYS Full timeAn exciting opportunity where you are responsible for coordinating the delivery of Managed IT Services. **Your new company** Exciting opportunity to work for a multinational IT Service and Consulting company. **Your new role** Service Delivery Manager plays a vital role in creating long-term healthy service provider - customer relationships, acting as...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Hamilton Barnes Associates Full timeRole Ready to lead a network service transformation project in the resources sector?You'll have the opportunity to join a leading player in the resources sector as a Service Delivery Manager, overseeing a major network service transformation project.They are focused on enhancing their network services and operational efficiency, and they need a talented and...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia IBM Full timeIntroductionAt IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients...
-
Service Delivery Manager
1 week ago
Perth, Australia Capgemini Full time**Let’s talk about the role and responsibilities** As a Service Delivery Manager, you will ensure services are delivered according to our contractual agreements with a range of clients and ensure customer satisfaction through effective management of service delivery. You will respond to client escalations, issues, and requests and manage effective delivery...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Capgemini Full timeLet's talk about the role and responsibilitiesAs a Service Delivery Manager, you will ensure services are delivered according to our contractual agreements with a range of clients and ensure customer satisfaction through effective management of service delivery. You will respond to client escalations, issues, and requests and manage effective delivery of...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia OUI Recruitment Full timeFlexibility. Service Delivery. Supportive team.Service Delivery Manager - $110k - $120k + Super + PerksOsborne Park, Permanent, Full-timeA well-respected, Perth-based company is looking for an SDM to manage and develop its team of 40+ employees. The role will be split between 70:30, service delivery to technical. This company deals with a range of clients...
-
Service Delivery Manager
3 weeks ago
Perth, Australia Toll Group Full timeCompany Description **About Toll Group** Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs. **Job Description**: **Location**: Perth/Karawatha. As we continue our journey of...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want. For more about why Capgemini Let's talk about the role and responsibilities As a Service Delivery Manager, you will ensure...
-
Service Delivery Manager
2 weeks ago
Perth, Australia Datacom Full timeOur Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Zenith Search Full time$110k - $122k + $18,500 Salary Pkg + Benefits Senior role with NFP leader located South of the River$110 K + super + $18,550 Salary Pkg + Benefits + Parking Service Delivery Manager - Residential Senior role with NFP leader located South of the River$110 K + super + $18,550 Salary Pkg + Benefits + Parking Optimise residential services across facilities Our...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Datacom Full timeOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...
-
Service Delivery Manager
1 week ago
Perth, Australia Datacom Full timeOur WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.About the Role (Your Why)As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...
-
Service Delivery Manager
2 weeks ago
Perth, Western Australia Wolfe Co Full timeService Delivery Manager Team Lead ITILService Delivery Manager with strong ITIL, Stakeholder Management, Contract Documentation Management, Service Level Reviews, and Risk Management experience within IT, is needed for a permanent role in Perth CBD/WFH.Up to $130k + superPermanentPerth CBD/WFH SplitThe client is a business built and developed in WA and has...
-
IT Service Delivery Manager
2 weeks ago
Perth, Western Australia APM Full timeAPM is a fast-growing International Human Services provider with over 28 years in the industry. The APM IT team consists of over 100 staff in the APAC region and over 200 globally assisting APM group to make a difference in the community by delivering quality outputs to support our frontline staff to enable better lives. We are experiencing an exciting...
-
Service Delivery Manager
3 weeks ago
Perth, Australia SIRVA Full timeSirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human...
-
Service Delivery Manager
4 weeks ago
Perth, Australia Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. Let’s talk about the role and responsibilities - Manage the billing financials and reporting for your clients -...