Business Support Executive

3 weeks ago

Sydney, Australia OmniaMed Communications Full time

**Business Support Executive Job Description**

**Job title**:Business Support Executive

**Employer**:OmniaMed Communications

**Location**:Sydney

**Contract**:Permanent

**Hours of work**:To be agreed, full or part-time

**Departments**:Client Services

**Reporting to**:Manager

**Job purpose**

The role of Business Support Executive is to provide administrative support to the commercial team, support with client management, and serve as the central liaison between internal and external stakeholders.

**Main duties**
- To provide efficient, flexible, and proactive support to the OMC commercial team and to directly assist the Client Relationship Director in the service and maintenance of all new and existing projects
- To provide a professional and reliable point of contact for all OMC Australia clients, and build trust and rapport with all new and existing clients
- Manage and respond to a variety of correspondence, including both internal teams and external clients, to ensure client expectations are met in terms of quality and timeframes
- Effectively liaise between the OMC Australia and UK teams, including Digital, Data, Client Services, Scientific Services, and Business Development, as needed
- Work flexibly as may be required by the needs of the company, which may occasionally be outside of usual working hours due to coworking with OMC colleagues in other global time zones (mainly UK)
- To proactively follow up with current and prospective clients to arrange meetings with the Client Relationship Director
- Process client bookings, maintain the media schedule, and deliver all client monthly activity reporting
- Monitor the latest news and trends in the healthcare, pharmaceutical, and media industries to identify possible leads for the commercial teams
- Handle the administrative elements of the recruitment and onboarding process in Australia, if required
- Research information for customer and prospect calls
- Prepare agendas and take minutes in meetings, as needed
- At least 1 year experience in a previous office-based customer service role
- A basic understanding of Microsoft Outlook, Word, Excel, and PowerPoint
- Organisational and time management skills
- Ability to work independently and as part of a team

This job description is not an exhaustive list of duties, qualifications, experience, knowledge, efforts skills and attitudes relating to the responsibilities or working conditions for this post. You may at times be asked to carry out any other duties which your Line Manager may reasonably request within the broad parameters of your role.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 23-37 per week

**Salary**: From $55,000.00 per year

**Benefits**:

- Salary packaging
- Work from home

Schedule:

- Flexible hours
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Office: 1 year (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

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