Customer Support Associate

7 months ago

Melbourne, Australia Technium Services PTY LTD Full time

Customer Support
- Banking & Financial Industry
- Chinese (simplified & traditional) and English

Position: Customer Support Associate (Chinese speaking), weekends included.

1.Purpose:
The position provides excellent support to our customers, ensuring that any issues are dealt with effectively and efficiently ensuring a good outcome.

2.Customers:
External Clients, Internal Development team, Finance team, Partners team, Outsourced Support staff, Payment providers

3.Suppliers:
Payment providers, Outsourced Support staff

4. Key Responsibilities:

- Acknowledging and resolving customer complaints
- Responding promptly to customer inquiries and ensuring that their needs are understood
- Record the details and maintain customer database to ensure it is accurate and up to date
- Providing feedback on the efficiency of the customer service process to Client Support Lead
- Communicating and coordinating with colleagues as necessary
- Ensuring customer satisfaction and providing professional customer support
- Ensure that confidential customer data is handled according to company data privacy requirements
- Identifying and report potentially suspicious client activities
- Opening Client accounts, set up, and modifications to accounts as per client requests
- Client ID verification
- Assisting with the onboarding of new clients, including AML, CTF and sanctions checks
- Following procedures for proper escalation of unresolved issues to the appropriate internal teams
- Taking ownership of customer issues reported and seeing problems through to resolution

5. Key Deliverables:

- New client accounts opened in compliance with organisational requirements
- Clients on-boarded effectively ensuring that are able to commence transacting as soon as possible
- Any customer queries or problems are dealt with and resolved within the required timeframes and to the client’s satisfaction
- Ensuring the customer database is up to date and accurate
- Actively contributing to continuous improvement activities

6. Skills, Qualifications, Abilities and Knowledge required:

- Excellent written and verbal communication skills both in Chinese (simplified and traditional) and English
- Previous experience in financial services, such as banking, or currency exchange is essential
- Ability to develop strong relationships with clients and internally
- Ability to work autonomously, as well as part of a team
- Flexible and keen to learn new tasks
- Demonstrated ability to work to tight deadlines
- Capacity to show initiative and solve customer problems
- Good analytical and problem solving skills
- Computer Skills, proficient with Excel/Google Spreadsheet and Word/Google Docs
- Familiar with CRM systems and practises
- Accurate data entry skills
- Confident to work independently

7. Our team:
At Technium eCommerce we are always looking to go the extra mile, we show this by:

- Treating our customers better than they expect
- Seeking to understand and respect our cultural differences
- Offering to help co-workers before they ask
- Providing a solution when discussing a problem
- Leaving things more organised than you found them
- Highlighting good work from your peers
- Finding other great employees to join the team
- Helping to invent a new product or service that people really want
- Encouraging curiosity
- Surface and highlight difficult decisions
- Figure out what didn't work so we can make it work better next time

  • Inbound Customer Support Associate

    7 months ago

    Melbourne, Australia Tech Mahindra Full time

    Join us at Tech Mahindra as a Customer Support Associate and be part of Australia's largest telecom player! But wait, there's more! What's in it for YOU? - Flexible working arrangement from home and office* - Competitive salary + Super + Penalty rates - An attractive rewards and incentive program - Internal career progression opportunities across several...

  • Customer Support Associate

    3 months ago

    West Melbourne, Australia Cicero Integrated Consult Enterprise Full time

    Job Title: Customer Support Associate - Collections Voice Grade: H1/H2 Location: Melbourne Job Category: Senior Associate / Associate Function/Department: Operations **Salary**: Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD. Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD. Role...

  • Customer Support Associate

    4 months ago

    North Melbourne, Australia Go-Get Data Consultancy Full time

    Job Title: Customer Support Associate - Collections Voice Grade: H1/H2 Location: Melbourne Job Category: Senior Associate / Associate Function/Department: Operations **Salary**: Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD. Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD. **Role...

  • Customer Support Associate

    4 months ago

    North Melbourne, Australia Go-Get Data Consultancy Full time

    Job Title: Customer Support Associate - Collections Voice Grade: H1/H2 Location: Melbourne Job Category: Senior Associate / Associate Function/Department: Operations **Salary**: Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD. Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD. **Role...

  • Customer Experience Associate

    4 weeks ago

    Melbourne, Australia ABN Group Full time

    493883 - Melbourne - Administration/Support Service - Customer Service - Full-time (Permanent) **Who Are We?** ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In...

  • Customer Experience Associate

    7 months ago

    Melbourne, Australia ABN Group Full time

    493533 - Melbourne - Administration/Support Service - Full-time (Permanent) **What's on offer?** The Customer Experience Associate is responsible for the inbound and outbound calls, administrative and customer task support to enable the Customer Experience Coordinators to manage an awesome Customer Experience. The Customer Experience Associate will be...

  • Associate Customer Advisor

    7 months ago

    Melbourne, Australia Rapid7 Full time

    As an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber...

  • Customer Service Associate

    1 week ago

    Melbourne, Australia GOW Recruitment Full time

    Customer Service /Front of House - Casual Role loading for weekend work - Immediate Start Great opportunity for Casual work in Melbourne. This role will be working onsite with one of our Clients properties as a casual Customer Service/Front of House Associate. This role would suit someone looking for flexibility and able to also work weekends. Hours week...

  • Associate Customer Advisor I

    7 months ago

    Melbourne, Australia Rapid7 Full time

    **Associate Customer Advisor I (Belfast, United Kingdom and Melbourne, Australia offices)** **As an Associate Customer Advisor I, you will work hand-in-hand with SOC analysts as part of Rapid7’s Tactical Operations (TACOPS) team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general...

  • Customer Success Associate

    6 days ago

    Melbourne, Victoria, Australia NAB Full time

    This is a Customer Success Associate role with one of the leading companies in AU right now - NAB - with an amazing team. They are continuing to grow rapidly. This is the chance to join right as they take off.More About the Role at NAB:Key ResponsibilitiesSupport our South East Metro branches by being the first point of contact for our customers.Work with...

  • Customer Support Associate

    2 weeks ago

    Melbourne, Victoria, Australia Easygo Full time

    About the Role:Easygo is a leading online service provider, seeking a Portuguese Speaking Customer Service Representative to join their team in Melbourne. As a key member of our customer support team, you will be responsible for providing exceptional service and personalized attention to our global customers via chat.The ideal candidate will have fluency in...

  • Customer Support Associate

    7 months ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: - Since we first opened our doors in 2009, the world of commerce has evolved immensely - and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated,...

  • Customer Support Associate

    3 days ago

    Melbourne, Australia Square Full time

    Company Description Since we first opened our doors in 2009, the world of commerce has evolved immensely - and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel...

  • Customer Support Associate

    29 minutes ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: Since we first opened our doors in 2009, the world of commerce has evolved immensely - and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated,...

  • Customer Engagement Associate

    1 week ago

    Melbourne, Australia Homage Co Pte. Ltd. Full time

    **About Us**: Homage is an award-winning personal care tech start up that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity. Homage starts with our people. Our care...

  • Customer Engagement Associate

    1 week ago

    Melbourne, Australia Homage Full time

    **About Us**: Homage is an award-winning personal care tech start up that combines curated and trained care professionals with smart technology to manage and provide on-demand holistic home and community-based caregiving to seniors and adults, allowing them to age and recover with grace, control and dignity. Homage starts with our people. Our care...

  • Customer Support Associate

    7 months ago

    Melbourne, Australia Technium Services PTY LTD Full time

    Customer Support - Banking & Financial Industry - Native Japanese Position: Customer Support Associate (Japanese Speaking, Weekend/Day to Evening shift) 1.Purpose: The position provides excellent support to our customers, ensuring that any issues are dealt with effectively and efficiently ensuring a good outcome. 2.Customers: External Clients, Internal...

  • Associate

    3 months ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD **Associate - DSE High Growth Emerging Corporate, Melbourne** - **You’ll join a high-performing business, backing talented individuals**: - **We win in the right way, which is always putting our customers first**: - **Full time opportunity based in Melbourne CBD** **In this role, a...

  • Healthcare Support Associate

    4 weeks ago

    Melbourne, Victoria, Australia HotDoc Full time

    This role offers a dynamic and supportive work environment, where you can contribute to the growth and sustainability of Australian healthcare as a Healthcare Support Associate at HotDoc.We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian...

  • Customer Success Associate

    1 month ago

    Melbourne, Australia inline Apps Australia Full time

    **About the Job** We are seeking a Customer Success Associate who will play a key role in supporting our Customer Success Managers (CSMs) and delivering exceptional service to our clients. In this role, you will assist CSMs with their daily workflows, ensuring they can provide an enhanced experience to our customers. This position offers direct exposure to...