Customer Support Associate
4 days ago
Job Title: Customer Support Associate - Collections Voice
Grade: H1/H2
Location: Melbourne
Job Category: Senior Associate / Associate
Function/Department: Operations
**Salary**:
Freshers: Basic 52,502 AUD + Superannuation 6038 AUD - Total Annual = 58540 AUD.
Experienced: Basic 57008 AUD + Superannuation 6556 AUD - Total Annual = 63563 AUD.
**Role Description**: A CSA in this role responds to customer queries and provides
resolution, support and assistance to the customers who calls pertaining to
existing/new queries on services provided by the client. The Agent will play an integral
role in improving the customer experience by providing fast, friendly and effective
service with accurate and personal solutions to customer enquiries.
**Roles & Responsibilities**
- Revert on calls to customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query
cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple
English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional
integrity when dealing with customers as well as treats all customers with
empathy, respect and consideration.
- Ability to solve problems - look for solutions aligned to customer’s perspective
and deliver on all commitments
- Teamwork - consistently work together, trust each other and engage in
constructive conversations for the good of the team
**Key Results**
- External Performance Measurements
- ask relevant external groups to
evaluate various program activities - usually through surveys of individuals
within these groups - related to the services they have experienced
- Internal Performance Measurements
- used to assess and monitor the
internal operation of an organization.
**ROLE HOLDER PROFILE**
A. Preferred educational qualifications: Min. Qualification
- Under graduation in
any stream.
B. Preferred work experience: Fresher/Experienced with minimum 1 year of
experience in a BPO/related industry; any experience in Telecom &
Collections would be an added advantage.
Pay: $52,502.00 - $63,563.00 per year
-
Customer Engagement Associate
1 day ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Engagement Associate to join our Customer Engagement Centre team. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.Key ResponsibilitiesProvide...
-
Customer Engagement Associate
5 days ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Engagement Centre team as a Customer Engagement Associate. This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to make a real impact on our customers' experiences.Key ResponsibilitiesCustomer Service:...
-
Customer Engagement Associate
3 months ago
Melbourne, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
-
Customer Support Associate
3 months ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...
-
Customer Support Associate
2 months ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean...
-
Customer Support Associate
3 months ago
North Sydney, Australia Autodesk Full timeJob Requisition ID # - 23WD70177 Position Overview We are looking for a passionate and dedicated individual to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support specialists who not only provide front-line service to our users, but also work across multiple internal organizations in order to better...
-
Inbound Customer Support Associate
3 months ago
Melbourne, Australia Tech Mahindra Full timeJoin us at Tech Mahindra as a Customer Support Associate and be part of Australia's largest telecom player! But wait, there's more! What's in it for YOU? - Flexible working arrangement from home and office* - Competitive salary + Super + Penalty rates - An attractive rewards and incentive program - Internal career progression opportunities across several...
-
Administration and Customer Support Associate
3 months ago
Melbourne, Australia people2people Full timeExciting opportunity to take your career to the next level - Convenient Melbourne CBD location - Inclusive and supportive environment THE COMPANY This organisation is premier state of the art deposit box facility in Melbourne, CBD. They are currently seeking a standout Administration and Customer Support Associate to join their team! THE ROLE The...
-
Administration and Customer Support Associate
3 months ago
Melbourne, Australia people2people Full timeExciting opportunity to take your career to the next level - Convenient Melbourne CBD location - Ongoing growth and development opportunities THE COMPANY This organisation is premier state of the art deposit box facility in Melbourne, CBD. They are currently seeking a standout Administration and Customer Support Associate to join their team! THE ROLE The...
-
Call Centre Associate
3 weeks ago
Melbourne, Australia Customer Engagement Centre Full timeCall Centre Associate - Customer Engagement CentreAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Full-time Monday-to-Friday. Reporting to the Customer Engagement Team Leader, your...
-
Customer Support Associate
2 days ago
Melbourne, Victoria, Australia GRATITUDE AND CO. PTY LTD Full timeJob Title: Customer Support Associate - International VoiceJob Summary:Gratitude and Co. Pty Ltd is seeking a highly skilled and motivated Customer Support Associate - International Voice to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients across the globe.Key...
-
Customer Support Associate
3 months ago
North Sydney, Australia Shift Full time**Company Description**: At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on...
-
Customer Support Specialist
1 day ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve customer inquiries and issues in a timely and professional mannerCollaborate with cross-functional teams to identify recurring customer issues and contribute to improvement...
-
Customer Support Specialist
4 days ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve technical customer issues swiftly and accurately, escalating to the appropriate teams when necessary.Collaborate with cross-functional teams to identify recurring customer...
-
Customer Support Associate
3 months ago
Melbourne, Australia Technium Services PTY LTD Full timeCustomer Support - Banking & Financial Industry - Chinese (simplified & traditional) and English Position: Customer Support Associate (Chinese speaking), weekends included. 1.Purpose: The position provides excellent support to our customers, ensuring that any issues are dealt with effectively and efficiently ensuring a good outcome. 2.Customers: External...
-
Customer Experience Associate
3 months ago
Melbourne, Australia ABN Group Full time493533 - Melbourne - Administration/Support Service - Full-time (Permanent) **What's on offer?** The Customer Experience Associate is responsible for the inbound and outbound calls, administrative and customer task support to enable the Customer Experience Coordinators to manage an awesome Customer Experience. The Customer Experience Associate will be...
-
Customer Experience Associate
3 months ago
North Sydney, Australia Harvest Hotels Full time**Customer Experience Associate** - Full time or job-share role available - North Sydney Location - Seeking an experienced Junior Receptionist/administrator to join a corporate head office. - Office based role - Monday-Friday 9:30am to 6pm - Salary: $50 - $60k - Immediate start! **About the role**: We are seeking highly organised, enthusiastic person with a...
-
Associate Customer Advisor
3 months ago
Melbourne, Australia Rapid7 Full timeAs an Associate Customer Advisor, you will work hand-in-hand with the Customer Advisor team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe, and learn the ever-evolving Cyber...
-
Customer Experience Associate
5 days ago
Melbourne, Victoria, Australia Hub Australia Pty Full timeJob DescriptionJob Title: Customer Experience AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As the face of our workspace, you will be responsible for creating personalized experiences for our members and guests, ensuring seamless execution of events, and maintaining...
-
Customer Experience Associate
1 day ago
Melbourne, Victoria, Australia Hub Australia Pty Full timeJob DescriptionJob Title: Customer Experience AssociateJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As the face of our workspace, you will be responsible for creating personalized experiences for our members and guests, ensuring seamless execution of events, and maintaining...