Client Relationship Officer/medical Receptionist

7 months ago

Stirling, Australia Prosper Health Collective Full time

**Unleash Your Administration Skills in a Fast-Paced Environment: Join Our Team as an Efficient, Reliable and Detail-Oriented Client Relationship Officer**:
Are you an individual known for your unwavering attention to detail and customer service? Are you passionate about providing exceptional customer service within a health practice focused on improving the well-being of its clients? Are you seeking a role that allows you to thrive in a fast-paced environment?

Look no further - an exceptional opportunity awaits you

We are seeking a detail-oriented Client relationship Officer/Medical Receptionist who embodies qualities such as diligence, persistence, efficiency, and reliability.

Join our team and showcase your exceptional skills in a dynamic workplace where your talents will shine.

At Prosper we are committed to providing compassionate and comprehensive health services to individuals of all ages. We strive to create a welcoming and supportive environment where our clients can receive the care they need to flourish and thrive. We also extend this care to our team members and make it our goal to ensure that all team members can flourish at work.

Why choose us? Here’s what makes us stand out:

- **Fast-Paced Excellence**: Embrace a dynamic work environment where efficiency and productivity thrive. Your ability to work at a fast pace will be celebrated and valued as we strive for excellence in every aspect of our practice.
- **Teamwork and Collaboration**: Join a team that is dedicated to supporting and uplifting each other. Collaboration is at the core of our practice, and together, we create a positive and empowering work culture.
- **Meaningful Impact**: As a CRO, you play a crucial role in ensuring our clients receive exceptional care. Your work contributes to improving the well-being and mental health of individuals in our community, creating a profound and lasting impact.
- **Professional Development**: We believe in investing in our team members’ growth. You’ll have access to ongoing professional development opportunities that enhance your skills and expand your knowledge, allowing you to excel in your role.
- **Work-Life Integration**: We understand the importance of achieving a healthy work-life balance. Enjoy a supportive work environment that encourages personal well-being and flexibility while still delivering outstanding results. We offer a wellness program for all team members.
- **Recognition and Appreciation**: Your dedication and reliability will be recognized and appreciated. We offer competitive compensation packages that reflect your exceptional contributions and commitment to our practice.

**Responsibilities**:
As our Client Relationship Officer, you will be entrusted with a range of responsibilities that require your diligence, persistence, efficiency, and reliability.

Key responsibilities include:

- Managing client appointments, both in person and over the phone, ensuring accurate scheduling and prompt responses to client inquiries.
- Recording and maintaining client information with meticulous attention to detail, ensuring accuracy and data integrity.
- Processing client payments, invoices, and insurance claims, adhering to established protocols and maintaining a high level of accuracy and timeliness.
- Creating a warm and professional atmosphere for clients by greeting them with courtesy, ensuring their needs are met promptly and professionally.
- Working at a fast pace, effectively multitasking, and managing competing priorities while maintaining accuracy and delivering exceptional service to clients and team members.

**Skills and Experience**:
To excel in this role, we seek individuals who possess the following skills:

- Proven experience in a receptionist or customer service role, demonstrating diligence, persistence, efficiency, and reliability, preferably within a fast-paced healthcare environment.
- Exceptional attention to detail and accuracy, ensuring precise and meticulous work in all tasks.
- A persistent and determined mindset, enabling you to overcome challenges and deliver results consistently.
- Efficient time management and organizational skills, allowing you to work at a fast pace and effectively manage multiple responsibilities. Multitasking ability is a must.
- Reliable and dependable, with a track record of meeting deadlines and delivering exceptional service consistently.
- Adaptability and a willingness to embrace change, thriving in a dynamic work environment.
- Excellent interpersonal skills and capacity to build rapport with people
- Comfortable with using technology and learning new skills quickly
- Proficient with use of the English language

**The Role**:
We currently have two positions available, one for a permanent part timer looking for 20-25 hours per week and one for a casual of about 12 hours per week. The possibility to combine this into one full time position is also available.

You must be able to work at both our Stirling and Boorag

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