Allocations Coordinator Aboriginal Home Health

7 months ago

Sydney, Australia Australian Unity Full time

**About Us**

We’re proud to be one of the largest employers of Aboriginal people in NSW. In Aboriginal Home Health we’ve been caring for our Aboriginal and Torres Strait Islander elders and community in NSW for more than 30 years.

Our aim is to empower our elders to live in the comfort of their homes as long as possible whist receiving ongoing culturally appropriate care and connecting with other members of the community.

**What's on Offer**:
We have a** Permanent Part-Time** opportunity working in our team, between the hours of **5pm to 9pm **Monday - Friday. **Please Note **required training for this role will be for 4-6 weeks from 9am - 5pm Monday to Friday.

**Your role**:
Our Home Health program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

As an Allocations Coordinator, you will:

- Create an effective scheduling and rostering service to align Care Worker rosters efficiently to meet customer requirements.
- Work within a multi-disciplinary team including internal colleagues, managers & support members as well as external clients and their relatives, Service Providers, & Allied Health Professionals
- Effectively manage roster changes, leave and absence planning and new employee on boarding to ensure effective coverage of all shifts to client needs and service delivery targets.
- Assist with providing branch administrational support as required.
- Assist with client phone-based inquiries via triage of service support when required.
- Support broader allocations team with administrative tasks during core business hours.
- Maintain accurate and up to date client and employee records.

This is a virtual role requiring you to **work from home** where you will be required to have the following technology requirements:

- Private room/space which can be used for your home office set up.
- Reliable/stable internet connection Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software

You will be provided with relevant technology equipment to support you with your working from home setup.

**About you**:

- Comfortable and well versed in fast paced environments.
- Experience with multiple stakeholders
- Attention to detail.
- Professional verbal and written communication skills
- Experience rostering and scheduling staff in a high volume and fast paced work environment ideal but not essential - we would consider an applicant seeking a career change if you come from a strong Admin/Receptionist support role.
- Experience with scheduling and rostering services for a highly contingent workforce with complex and changing client requirements.
- Previous experience in Scheduling, Allocations and/or Resource Management ideal but not essential
- Competent using MS Suite and online rostering technology/systems.

**Benefits include the following**:

- Additional yearly **paid Well-Being, Community and Deep Listening leave days**:

- **14 week paid parental leave**, with equal benefit for both parents PLUS our Bump to Baby program.
- **Fitness Passport** - a discounted health and fitness program
- Attractive **employee discounts **on Australian Unity Banking products, Private Health, and General Insurance
- Novated Leasing
- enjoy a new car whilst **salary packaging with Maxxia**:

- **Travel and Accommodation** - care hire, travel insurance and accommodation discounts

**To Apply

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