Case Manager

3 weeks ago

Adelaide Region SA, Australia HAYS Full time

This is a fantastic opportunity for driven and customer focused individuals to join one of Australia’s Big 4

**Your new company**
This Big 4 Bank has a vision to be one of the world's great service companies - this means helping their people, customers, and communities to prosper and grow. They aim to be leaders in diversity, flexibility and as an equal opportunity employer.

**Your new role**
As a Case Manager in ECM, you will be responsible for direct liaising with customers, Executors, Beneficiaries, Solicitors, Advisers, Insurers, and the Trustee in relation to claims lodged for Total and Permanent Disablement, Salary Continuance Insurance, Permanent Incapacity, Terminal Medical Condition, Financial Hardship, Compassionate Grounds and Deceased Estates. Key Responsibilities
- Liaise with customers regularly and directly, tailoring the method and frequency of communications in response to the customer’s needs and preferences
- Record and monitor case details / progress of claims using the Case Management workflow system, liaising with internal and external parties where appropriate
- Produce quality correspondence to provide accurate and appropriate information and/or instructions to customers

**What you'll need to succeed**
- The ability to deal with multiple stakeholders, internal and external, whilst remaining the one point of contact with our member is paramount for success in the role.
- Team player, professional, high attention to detail, ability to work under pressure, adaptable to change.
- Strong emotional resilience
- Advanced written and verbal communication skills, including the ability to produce sound written external correspondence
- Experience in liaising with Senior stakeholders and 3rd parties

**What you'll get in return**
You will join one big, supportive team - but you will also be doing your bit to reach their vision to become of the world’s greatest service companies. Working with this Big 4 Bank, you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, they are proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. You will build your profile internally with stakeholders and be part of the future of a business that has been around for 200 years and whose vision is becoming the world’s best service company. You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive generous benefits and a whole array of customer discounts. Being an integral part of this organisation, you will constantly be challenging the status quo and deliver high quality customer outcomes.

**What you need to do now**

**LHS 297508** #2690533

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