Customer Support Raiz Invest Limited

1 month ago

Sydney, Australia Raiz Invest Full time

At Raiz, our mission is to inspire more Australians and their children to enhance their financial literacy through active investing. The Raiz team is passionate and creative about pursuing our mission and living by our values: Honesty and Trust, Respect, being Customer-Centric, always doing the Right Thing, and caring for the Environment.

Raiz is seeking a full-time Customer Support Specialist. We want you to bring your passion for people, customer experience, and user experience to help us continue making our award-winning app and services the best they can be.

**What’s in it for you**:

- **Competitive Salary**: Enjoy a competitive salary package.
- **Collaborative Team**: Work closely with our Operations and Marketing teams daily, sharing ideas and ensuring smooth business operations.
- **Upskilling Opportunities**: Raiz will cover costs for RG146 training and other relevant qualifications as needed.
- **Flexible Work Arrangements**: Benefit from flexible work options.
- **Work-Life Balance**: We prioritise your work-life balance.
- **Customer Support**: Provide initial and after-market sales support to Raiz customers, enhancing brand image and loyalty.
- **Business Management**: Diligently manage and promote Raiz’s business operations.
- **Customer Experience**: Deliver a premier customer experience to meet acquisition and retention targets.
- **Issue Resolution**: Identify and escalate customer and product issues.
- **Problem-Solving**: Develop creative solutions for customer and partner issues.
- **Onboarding Assistance**: Guide new Raiz customers through the onboarding and account approval process.
- **Technical Troubleshooting**: Research and troubleshoot technical issues, reporting bugs and suggesting feature improvements.
- **Strategic Input**: Recommend new features, partnerships, and communication strategies.
- **Relationship Management**: Maintain customer and partner relationships through training and support.
- **Team Collaboration**: Work with the Raiz team on strategic growth and operations.
- **Compliance**: Adhere to all relevant laws and Raiz’s policies and procedures, including health and safety protocols.

**About Raiz**:
Raiz is the leading micro-investing app in Australia. It allows users to round up their daily purchases and automatically invest into a low-cost, diversified portfolio of exchange-traded funds offered by some of the world's top asset managers (including BlackRock, Russell & State Street). Launched in Australia in February 2016, Raiz provides a simple entry-point using the Raiz app on iPhone or Android. Customers accumulate fractional shares in one of seven portfolios constructed by world-renowned Nobel Laureate economist Dr. Harry Markowitz, or in our Australia-first Customised Portfolio. Raiz's smart portfolio algorithms automatically works in the background of life, helping users build wealth naturally, small change at a time. Raiz is listed on the ASX, and has won many awards for its platform.

**Purpose**:
Breaking down the barriers to investing through financial education, financial inclusion and financial literacy.

**Guiding Core Values**:

- Honesty & Trust - we act honestly and with integrity in all our dealings, both internally and externally to build trust. We commit to only dealing with business partners who demonstrate similar responsible and professional business practices.
- Respect - we respect all people, their ideas and cultures and our words and actions must reflect this respect.
- Customer-centric - we are committed to a customer-centric approach to our product offerings and services. We respond to customers in a prompt and timely manner.
- Always do the right thing - we act in a professional manner consistent with reasonable expectations of our customers, investors and the broader community.
- Environment - we are committed to acting responsibly towards the environment.

**Job Types**: Full-time, Permanent

Pay: $61,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected Start Date: 13/12/2021

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