Guest Service Agent

1 month ago

Brisbane, Australia Crystalbrook Collection Full time

Work in a 5* hotel in Brisbane's best location at Howard Smith wharves.
- Opportunities for fast progression supported by Crystalbrook Campus
- Work effectively within a friendly, motivated team

**Our vacancy is your opportunity**
Reporting to the Front Office Manager, this role supports our day-to-day Front Office operations. From check-in to check-out, you will curate a quality hotel experience for our guests while showcasing your efficiency, friendliness, and flair.

**You will curate the hotel experience for our guests by**:

- Anticipating and attending to guest queries
- Welcoming our guests and checking them in and out with efficiency
- Processing daily guest transactions and accounts accurately
- Collaborating with other departments to ensure our hotel rooms are amazingly prepared for our arriving guests
- Happily working to rotating rosters that range across a 7-day roster

**Your talents will include**
- Previous customer service experience (hotel experience an advantage)
- A logical, common-sense approach to resolving concerns
- An empathic ability to anticipate our guests' needs
- Attention to detail, particularly when handling guest requests and cashiering
- Familiar with Brisbane and our surrounding areas, including knowledge of local attractions and events
- Demonstrated 'can-do' approach to your duties and a willingness to help our team succeed

**Your Reward**
Along with a market competitive salary, we offer a range of benefits to all our employees that align with flexibility, environment, and inclusion. You will be joining a progressive and forward-thinking team and will enjoy discounts, break outs, and pick from a whole host of benefits that fit in with your lifestyle. With market leading training and development resources, you also can fast track your career within Crystalbrook Collection.

**Why Crystalbrook Collection**
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We are all about creating unique customer experiences and embracing our locations. We love innovation, design, sustainability, connectivityand most importantly, having fun.

We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye of everyone who works with us along with a genuine passion to be great as a collective. We each deliver service that is interested, curious, empathic, and locally aware.

**What happens next

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