Contact Centre Specialist

6 months ago

Melbourne, Australia GSB Full time

Contact Centre Specialist

**Contact Centre Specialist**

Great Southern Bank has a passionate and genuine desire to make adifference by helping our customers enrich their lives and achieve thegreat Australian dream. We want you to be part of our story.

This is an exciting opportunity for a Contact Centre Specialist to join ourvibrant customer centre located in the heart of South Yarra. You will bethe first point of contact for all inbound calls from customers and beresponsible for delivering an exceptional customer service experience. This isa key role in the support we provide to our customers and great opportunity tolearn about banking and build the foundation for a long-term career.

At Great Southern Bank we're a customer-obsessed bunch As such you willprovide a superior level of service as well as identify opportunities toenhance our customer experience through active promotion of our products andservices based on the needs of customers.

**A little bit about you**
- Ideally you have a strong background in customer service, sales orretail within banking or a similar fast paced customer environment where you'vebeen supporting customers with complex solutions or products **(Highly Desired)**:

- You are genuinely passionate about delivering stellar customer serviceand driven by achieving set targets and KPIs to the highest of standards.
- You demonstrated the ability to quickly learn and navigate in-housesystems and database.
- Ultimately, you're a team player with a motivated approach, you will bepart of a friendly, positive environment with great coaching to help achievesuccess.

While applicants need to be able to work on a five-day rotating roster fromMonday to Sunday, between 8am to 7pm. To support you we offer a range offlexible working styles to best fit your life and personal commitments. Available shifts include full time (7.5 hours per day).

**We currently have 2 x permanent full-time vacancies.**

**A little bit about us**

CUA has entered an ambitious and exciting growth phase and is nowknown as Great Southern Bank
- Australia's largest customer owned bank. Focusingon the next stage our of development as an organisation and repositioning toremain relevant to our customers-current and future-we are investingsignificantly in technology, products, and people We have a culture that's fun,approachable and supportive
- allowing our team members to be their best everyday, whether that's at work or at home

We're hugely excited about the journey ahead and are looking for talented andenthusiastic people who want to be part of a winning team. If you aremotivated, energetic and dedicated to helping our customers achieve the greatAustralian dream, we want to hear from you

We believe that investing in our people is central to upholdingour great culture. To help us achieve this, we have a variety of employeemember benefits that you are able to access from product discounts, incentives,and family and lifestyle options.

At Great Southern Bank,we're committed to building a strong, inclusive and diverse workplace, wherepeople feel a sense of belonging, are valued, connected and respected. Wevalue diverse backgrounds, cultures, abilities, ideas and experiences;recognising the benefits they bring to our work, our communities and the way wehelp our customers. We support and promote an inclusive culture throughflexible ways of working, collaboration, fair and equitably decision makingthat empowers our people to be at their best every day.

Job ID req4627

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