Part Time Customer Service Officer
1 month ago
**Job No**:
**LCCNSW3779**
***
**Location**:
**Lithgow**:
**The Opportunity**:
- Lithgow City Council _has an exciting opportunity for **two part time Customer Service Officers **for 22.5 hours per week** **to join their team in Lithgow, NSW.
Reporting to the Senior Customer Service Officer, you will be working as part of a team, you will ensure the first interaction with our customers over the phone or face to face is positive and professional, with a focus on building positive relationships between Council and the community
This position is required to provide and maintain a consistently high level of quality customer service in a professional environment. The role provides a service to the community by acting as the initial point of contact in welcoming customers, assisting with enquiries and complaints.
**More **specifically**, **your** duties will include (but will not be limited to)**:
- Provide high quality customer service to all internal and external stakeholders
- Attend and assist with administration duties including cash receipting, complaints and enquiries
- Rates and water billing enquiries
- Manage bookings surrounding the hire of Council facilities
- Assist with the processing of customer forms for Council services including Pensioner Rebate Applications, Companion Animal Registrations and Change of Address.
For specific roles and responsibilities that you will be undertaking see the attached position description
**About You**:
- Demonstrated experience in the delivery of quality customer service to internal and external customers.
- Excellent written and verbal communication skills
- Experience in cash receipting and reconciliations
**Salary and Conditions**:
- Between $679.11 and $750.83 per week (dependent on skills, experience and qualifications)
- Permanent Part-time, 22.5 hours per week
- Ongoing learning and development opportunities
- Flexible working environment
**_APPLICATIONS CLOSE ON Friday 7 April 2023 at 4pm AEST._**
**_ P_**_lease note: _**Lithgow City Council is committed to the health and safety of its workers and the community. Council require all potential staff to be vaccinated against COVID-19. Applicants will be required to provide evidence of their vaccination status (or a valid medical contraindication) if invited for an interview.
Preferred applicants will be required to undertake a pre-employment medical, which includes a drug and alcohol screening and functional assessment. The preferred applicant may also be required to undertake a National Police Check and/or Working with Children Check if applicable.
**Lithgow City Council**:
- Lithgow is located on the western edge of the majestic Blue Mountains, and is a Sydney metro satellite. Lithgow offers a truly unique lifestyle and is at the start of an exciting transitional period to harmonise its urban, industrial, and rural qualities that are unmatched._
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