Client Service Officer

5 months ago

Sydney, Australia Charterhouse Full time

**Client/Customer Service Officer - NSW Government - Communities and Families**
- **$38.40ph + super**:

- **Immediate start pending checks**:

- **Initial 6 month contract with view to extend**:

- **Strawberry hills location**:

- **Full time, Monday to Friday**:

- **Working with Children Check required**

This large Government department within family and community services is seeking an experienced Customer Service Officer to join the team for an initial 6 month contract with the potential to extend.

The Customer Service Officer places an integral role in providing front line services to the community from a local office, this includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office. This is a highly rewarding working environment, offering the opportunity to assist those in the community.

This department directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Their vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. They collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.

**Responsibilities include but not limited to**:

- Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers
- Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service
- Accurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and procedures
- Assisting with the coordination of meetings, travel and events
- Managing incoming and outgoing mail
- Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required
- Maintain stationery and office supplies and monitor and maintain office equipment
- Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.

**Skills and experience**:

- Outstanding verbal and written communication skills
- Ability to handle sensitive issues and confidential information
- Exceptional customer service skills with the ability to handle confronting situation and remain calm under pressure
- Decision making and problem solving skills
- Planning and prioritising workloads to meet deadlines in a demanding work place
- Tech savvy - the ability to pick up new systems quickly
- A background in community services or prior experience within the NSW Government is beneficial

**APPLICATIONS CLOSING SOON

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