Client Experience Coordinator

3 weeks ago


Gold Coast, Australia Gen Physio Full time

Start your weekend early with a 2.30pm finish every Friday
- No weekend, early morning, evening work requirements
- Fantastic team and work culture

**Location: Southport, Gold Coast, QLD**

**About Gen Physio**
Gen Physio is a national allied health provider delivering a suite of services directly to our clients within the community. We are passionate about our mission of helping more people and changing lives, we offer more than just a job, we offer long-term careers, committed to helping generations of people in our community, at every stage of their lives.

**About the role**
We are seeking an experienced client experience coordinator to join our friendly, collaborative, and supportive team based at our head office on the Gold Coast. You will play a critical role in the Client Experience team for Gen Physio across all states.

**Duties**
- Manage appointments & bookings for new and existing clients
- Assist with complaints/feedback submitted by our clients & external service providers
- Use a variety of software platforms to talk directly with clients and internal team members
- Project work for the Service Delivery team which will require data entry, general reporting & digital filing
- Follow up referrals & support the Service Delivery team with day-to-day operations

**Skills & Experience**
- Previous experience working in an administrative role
- Experience working within the health industry would be beneficial
- Experience working in a fast-paced environment
- High level of attention to detail
- Strong administrative skillset
- Accomplish objectives effectively within time frame given, and carry out administrative duties in an efficient and timely manner

**Perks**
- Work/life balance and flexible working arrangements including, hybrid work from home options, staggered start and finish times, early finish Friday, and no weekend work
- Birthday leave, an additional day off every year to celebrate your birthday
- Regular office based social events, BBQ’s, morning tea’s, celebratory days
- Collaborative, fun office with team events and fun competitions
- Tools of the trade, laptop and office equipment
- Discounted Allied Health services for team members and their families

This role will be based in our Gold Coast head Office, as it is not a community-based role there are no restrictions in respect to Covid vaccinations

For a comprehensive list of Gen Physio’s market-leading perks, visit our careers page on our website.



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