Client Services Coordinator

2 weeks ago

Central Coast, Australia Central Coast Council Full time

_"YOU COULD MAKE ALL THE DIFFERENCE"_

Primary Work Location:
Laycock Theatre, NSW
-
Exciting opportunity to deliver a diverse range of performances for the local community:


  • Work/Life Balance
  • 9 day fortnight:
-
Permanent Full Time

  • Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect._
  • Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast._


Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work.


Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.


The role of Client Services Coordinator is to manage operational arrangements for all hirers of the venues, ensuring effective planning, marketing and implementation of their event.

This position is required to provide quality customer service and create value for the community.

Key activities of this role include:

  • Assist the Theatre Manager to develop and implement the annual theatre season program
  • Assist in preparation of detailed theatre budgets for all programs to deliver positive financial outcomes
  • Manage all venue hire arrangements including calendar of bookings, preparation of quotes, client contractual arrangements and client settlement processes
  • Oversee client liaison including on site client access, catering, merchandise, event signage and other client related tasks
  • Assist with the coordination of daily activities and events, including the set up and break down of event spaces
  • Work with a wide range of stakeholders from community clients to commercial promoters and be able to develop new relationships and strategic initiatives
  • Initiate marketing strategies to identify new and increased opportunities to develop and maintain innovative revenue streams utilising the theatres spaces

Essential Criteria:

  • Certificate III in Arts, Events or Business Operations or related field OR demonstrated experience in a similar role
  • Experience in diverse research, programming and audience development in similar venues and performance spaces
  • Specific knowledge of complex entertainment/theatre contract negotiation and management skills
  • Demonstrated financial management and budgeting experience
  • Project management skills and ability coordinate and meet timelines for competing priorities
  • Extensive customer service experience and ability to deal with complex customer enquiries, ensuring policies and procedures are followed and customer expectations are met
  • High level interpersonal and communication skills and the ability to work within a small team to deliver key outcomes to internal and external customers
  • Welldeveloped problem solving and decisionmaking skills including the ability to make recommendations to management to improve or solve operational issues

What we offer:

  • Weekly pay cycle;
Generous Leave Provisions: 20 days paid Annual Leave, 15 days Sick Leave/Carers Leave, Health & Wellbeing Leave, Long Service Leave after 5 years, Additional purchased leave, Parental Leave - 18 weeks full pay/36 weeks 1⁄2 pay, Paternity Leave - 2 weeks

  • Novated Leasing;
  • Employee Assistance Program (EAP) available to employees and their families;
  • Fitness Passport access to gyms across the Central Coast and Newcastle;
  • Health & Wellbeing programs skin cancer screening, Breastscreen, Flu vaccination, blood donations;
  • Recognition of Service;
  • Council Child Care Salary Sacrifice;
  • Professional Development opportunities;
  • Individual career development and learning opportunities;
  • Reward & Recognition programs.
This role provides a commencing salary range of $66.5k to $79.8k per annum + Superannuation.

A 9 day fortnight work-cycle currently applies to this role.

  • Central Coast Council is committed to ensuring the health, safety and wellbeing of all of our employees. In accordance with Council's WHS requirements and COVID19 Safety Plans we require all employees to be fully vaccinated with an approved COVID19 vaccine._

Enquiries:
Jim Lawson, Section Manager Arts & Culture on ph:

  • If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call or Speak & Listen _

Closing Date:
Applications close at Midnight on Sunday 23 April 2023.

_______________________________________________
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