Relationship Manager

2 months ago

Melbourne, Australia HSBC Full time

**Some career choices have more impact than others.**

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

HSBC Commercial Banking provides universal financial services support to large corporate and institutional clients around the world. Leveraging the strength, scope and expertise of our global banking network, Commercial Banking is positioned as an essential partner to large enterprises seeking to maximise their potential and offers streamlined business access to HSBC’s broad range of market leading banking products and services.

Taking on the role of Relationship Manager with our Melbourne International Subsidiary Banking team, your focus will be managing an existing portfolio with responsibility for deepening the relationship with these clients, whilst also actively seeking to build the portfolio via new to bank business.

With HSBC’s International Subsidiary Banking, you will be joining a business that provides a gateway to HSBC’s global network, providing the opportunity to build strong relationships with our international stakeholders and clients across key corridors of the US, United Kingdom, Europe, Asia Pacific and Middle East. This exposure, should assist with building a strong network to open up a wide range of opportunities for career development for the right individual.

**_Your main responsibilities will include:_**
- Growing relationships from existing inbound customers and generating new customer leads.
- Continuing to grow sustainable revenues from existing customer portfolios and through targeted acquisition of new corporate customers
- Identifying opportunities for referrals to other Group Product and Service partners and Global Businesses, aligned with identified needs and customer's and HSBC's risk appetite
- Maintaining a core understanding of each customer’s business, industry and associated markets, while building market awareness of our International Subsidiary Banking proposition.
- Developing effective strategies to manage customer relationships, anticipate customer needs and provide superior quality service, to position HSBC as segment market leader
- Working collaboratively with colleagues in other departments and countries, in particular Global Relationship Managers based in Australia’s key trading partner countries (US, UK, Europe, Asia Pacific and Middle East).

Requirements

**_To be successful in this role, you will bring:_**
- Proven experience Commercial Banking Relationship Manager, managing a portfolio and generating business.
- In-depth analytical skills with a strong commercial orientation and focus on credit quality.
- The ability to build strong and lasting relationships with internal and external stakeholders, working effectively as part of a collaborative team.
- Strong attention to detail and the ability to work independently and autonomously.
- Ability to consistently meet and exceed customer expectations through superior customer service.
- Ability to utilise business development expertise to build the inbound portfolio.
- Fluency in Mandarin and / or Japanese would be an advantage but not essential.
- A relevant tertiary qualification.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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