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Hotel Front Desk Receptionist

4 months ago

Potts Point, Australia Highfield Private Hotel Full time

Location: Potts Point, Sydney, NSW 2011

Company: Highfield Private Hotel

About Us:
Highfield Private Hotel, located in the vibrant neighbourhood of Potts Point in Sydney, NSW, is renowned for its exceptional hospitality and personalized service.

**Job Description**:
Highfield Private Hotel is currently seeking a motivated and guest-focused individual to join our team as a Hotel Front Desk Associate. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and comfort throughout their stay.

**Responsibilities**:

- Warmly greet guests upon arrival and assist with check-in and check-out procedures.
- Provide information about hotel amenities, local attractions, and dining options.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Process reservations, cancellations, and modifications accurately using the hotel's reservation system.
- Maintain cleanliness and organization at the front desk area and lobby.
- Ensure the security of guest information and belongings by following hotel procedures.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold the hotel's standards of excellence in customer service at all times.

Qualifications:

- Previous experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in using computer systems and reservation software.
- Strong attention to detail and problem-solving abilities.
- Flexibility to work shifts, including evenings and weekends.

**Job Type**: Casual

Pay: $21.75 - $28.00 per hour

Expected hours: 8 - 20 per week

Schedule:

- 12 hour shift
- 8 hour shift
- Every weekend
- Shift work

Ability to commute/relocate:

- Potts Point, NSW 2011: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 23/05/2024
Expected Start Date: 20/05/2024