Hotel Duty Manager

3 months ago

Potts Point, Australia Affinity Migration Group Pty Ltd Full time

Job Brief:
Pro-Invest Hotel Operating Sydney CBD 2 Pty Ltd (Indigo Potts Point)
- Showcase your customer service skills
- Mentoring and a tailored career pathway to advance your career
- Exceptional location, close to public transport
- Great variety of staff discounts and benefits including a FREE "U" Day - get a paid day on your birthday*
- Salary range $65 to $75K

We are on the hunt for an experienced Hotel Duty Manager to lead our guest focused team in an influential role Reporting to the Executive Assistant Manager, you will assist in overseeing the Hotel and Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

**Responsibilities**:

- Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

Skills Required:

- Experience in a similar role - Exposure FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunity

ABOUT US:
Indigo Potts Point

A sophisticated urban oasis with sweeping city and harbour views. Mere minutes from the CBD, the luxury 103 room property is perfectly positioned in vibrant Pott s Point. Designed by an awarded architecture firm, Indigo marries European luxury with Scandinavian simplicity with stunning results. Open light filled rooms and suites are accented by sleek marble surfaces, curved mirrors, textured leather bedheads, soft draping and one-of-a-kind artworks.

Previously known as Larmont and founded in 1986 by the Lancemore Group, the hotel is a leading Australian boutique lifestyle brand.

Indigo Potts Point will offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wine

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