CRM Functional Analyst

6 months ago

Sydney, Australia MYOB Full time

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

Our Tech team are true heroes. They’ve taken our legacy success and transformed it into an extraordinary SaaS platform to support SME and Enterprise businesses in ways they never knew they needed. By joining the Tech team, you’ll be an integral part of building our all-in-one business management platform.

**The Opportunity**

At MYOB we are focused on solving the problems that matter for our customers. To bring this vision to life we have a dedicated Customer Platforms domain lead by passionate product people that enables our internal stakeholders to deliver the best sales, support, and service experience.

The CRM Functional Analyst (CFA) will work in the functional capabilities of the platform (Sales Cloud, Service Cloud, Communities) and match this with their deep understanding of MYOB business processes to propose and configure solutions that deliver great outcomes for our customers.

Experienced with CRM, including Lightning interface, you’re a star at gathering business requirements and being able to develop user stories for a development team. You’re passionate about assisting others adopting CRM and Salesforce and training the end user in how to use the system.

**The skills you'll need**

You are a self-motivated, resourceful and naturally curious individual who uses a creative mind-set to solve problems. You enjoy gaining and sharing information with the team and are able to adapt as needed.
- Experience working with the CRM and salesforce ecosystem at an agile, large-scale, commercial environment.
- Full development lifecycle from design through to deployment.
- Has a solid understanding of agile system of work and understands how to identify areas of improvement and influence change.
- Has worked on a large range of different projects, worked with different teams, so they can bring success and failure examples to assist in increasing the maturity of the teams' system of work.
- Experience working in an agile delivery environment, including iteration and story management.
- Strong organisation and facilitation skills.
- Excellent written and verbal communication skills; the ability to communicate effectively with a range of personnel at all levels of the company.
- Able to translate business requirements to implementation/ technical specifications.

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

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