Casual Deakin University Student Ambassador

2 weeks ago

Melbourne, Australia Deakin University Full time

**Job no**: 537054

**Work type**: Casual

**Location**: Melbourne - Burwood

**Categories**: Student Services

**Salary Rate**:$32.91 per hour (+ 10% superannuation)

**Employment Type**: Casual

**Location**:Melbourne Burwood Campus

**The role**:
**To be successful, you’ll have**:
**Qualifications and Experience**:

- An equivalent combination of training and experience or a qualification and/or relevant work experience.
- Experienced in a sales focused customer service role desirable.

**Capabilities and Personal Attributes**:

- Demonstrated communication and interpersonal skills with the ability to produce clear and accurate communications that are appropriate for their intended audience.
- Proven capability to work positively and effectively as part of a collaborative work team, to accommodate and work well with different working styles and to work independently where required.
- Demonstrated ability to organise and plan, and to meet rigid and conflicting demands and deadlines, along with the ability to adapt to changed priorities.
- Ability to present yourself confidently to prospective students, the general public as well as internally.
- Understanding of the Privacy and Data Protection Act and Spam Act.

**Desirable**:

- Contact Centre experience.

**Special Requirements**:

- Working With Children Check (refer to Recruitment Procedure)

**Your key responsibilities will be to**:

- Maintain the Future Students database (Salesforce CRM) according to protocol, accurately recording prospective student contact details and study interests and updating information where required.
- Ensure all enquiries are recorded, reported and resolved in a timely manner.
- Adhere to system and workflow processes and protocols.
- Contributing to outbound campaigns as required.

**About us**:
PSEC is a department within the University’s Student Services Division. It is responsible for the management of prospective student enquiries, aimed toward achieving student recruitment targets.

**Advertised**: 07 Mar 2023 AUS Eastern Daylight Time

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