Customer Service Representative/mobile Phone

2 months ago

Hobart, Australia PhoneRush Repairs Full time

**MAIN DUTIES/RESPONSIBILITIES**:
**Technical**:

- Perform high-quality repairs and testing on mobile phones and tablets.
- Diagnose and troubleshoot issues with precision, ensuring repairs are completed within the given time frame.
- Stay updated on upcoming devices and continually expand your technical knowledge.

**Retail**:

- Sell mobile phone and tablet cases and accessories.
- Ensure all products are neatly displayed and keep up-to-date knowledge on stock availability.

**Inventory**:

- Monitor stock levels for repair parts and accessories, ensuring availability.

**Customer Service**:

- Provide exceptional customer service, including phone interactions.
- Assist customers with repairs, accessory purchases, and inquiries in a friendly and professional manner.

**Money Handling**:

- Handle cash and EFTPOS transactions accurately.

**Other Duties**:

- Accurately document repairs and parts information in our computer system.
- Maintain a clean and tidy workbench at all times.
- Follow company policies and procedures.
- Assist management with daily checklists, cleaning duties, and other required tasks.
- Be proactive, energetic, and honest in all job duties.
- Troubleshoot and follow procedures meticulously.

**SKILLS & EXPERIENCE**:
**Qualifications**:

- 1 year of mobile phone or computer repair experience required.
- Retail experience preferred.
- Fluent in written and spoken English.

**Skills**:

- Intermediate to advanced computer skills.
- Excellent verbal and written communication.
- Organized, able to multitask, and meet deadlines.

**PERFORMANCE GOALS**:

- Complete repair tasks efficiently and within set timeframes.
- Interact professionally with clients, suppliers, and team members.
- Maintain a clean and organized workspace.

**Experience**:

- **Repair Experience**: 1 year (required)
- **Sales/Customer Service**: 1 year (preferred)

If you have a passion for technology and repairs and want to be part of an energetic, skilled team, we’d love to hear from you

**Job Types**: Full-time, Part-time, Permanent, Casual

Pay: From $25.00 per hour

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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