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Level 1 IT Helpdesk
4 weeks ago
The Company:
Work for a global franchise business who have become a household name. Each employee shares the passion and vision of the company's goals, and this has created a collaborative and supportive environment. With their local head office in Chatswood, this is an opportunity to join the IT Team as a Level 1 IT Support Officer.
The Role:
In this role, your responsibilities will include but are not limited to:
- Installing and troubleshooting staff members hardware and software
- Responding to tickets/requests from staff members across the business related to IT
- Conducting network administration (security, data backup etc)
- Remotely accessing staff members hardware to troubleshoot issues
- Support at network level (WAN and LAN connection, firewalls)
To be successful in this role, you will have:
- 1-2 years of previous IT support experience
- A completed degree/qualification within the IT space
- Strong prior knowledge of IT Hardware (desktops, laptops, PC’s, internal servers) and firewalls, routers, security etc
- Experience using systems such as: MS SharePoint, MS Access, Office 365, Office 2019 and more
- Great verbal and written communication skills
- Strong attention to detail
- You must have full working rights within Australia
The Benefits:
Why join this business? See just some of their benefits listed below:
- Hybrid working structure
- On-site parking
- Laptop and phone provided
- Potential to earn an annual bonus
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