Salesforce Administrator

3 weeks ago

Chatswood, Australia Autism Spectrum Australia (Aspect) Full time

**Join **an amazing team and make a difference in the NFP sector**:

- **Full time, maximum term 2 year contract**:

- **Hybrid workplace model**:

- **Competitive salary**:

- **Excellent salary sacrifice options and benefits to increase take home pay**

**A different brilliant®** - understanding, engaging and celebrating the strengths, aspirations and interests of people on the autism spectrum.

**Vision**: The best opportunities for people on the autism spectrum.

**Mission**: We work with people of all ages on the autism spectrum, delivering evidence-informed solutions that are person-centred, family-focused, and customer-driven.

**Values**: We are passionate about people, about being positive, and about what’s possible.

**Who we are**:
Autism Spectrum Australia (Aspect) has grown to become Australia's largest national educational program for children on the autism spectrum, with 9 independent schools operating from 67 locations in NSW and South Australia catering to approximately 1,200 students.

**About the role**:
As part of a team of Business Solution professionals, this position carries out support and configuration of Aspect’s highly customised implementation of Salesforce. This is a critical role, primarily focusing on:

- Providing 1st / 2nd Level Business As Usual (BAU) support of Aspect’s Salesforce implementation
- Identifying, diagnosing and resolving technical problems
- Training staff on new technologies and system processes

**Key Responsibilities**:

- Monitor, manage and maintain the Salesforce Helpdesk
- Create and maintain thorough, up-to-date documentation
- Support front end users with expertise and resolve issues via the Aspect Helpdesk
- Identify, diagnose and resolve technical problems
- Develop reports, dashboards, workflows and processes to continuously monitor data quality and integrity
- Keep up to date with the Salesforce Release cycle

**Skills, experience and qualifications**:

- Computer Science or IT degree
- Salesforce Service Cloud, ADM201 and App Builder certified
- A minimum of three years’ experience as a Salesforce Administrator with configuration experience in sales and service clouds
- Strong understanding of Salesforce out of box capabilities
- Experience using Field Service Lightning
- Experience building Salesforce Flows
- Experience with DocuSign Gen, SMS Magic and Customer Gauge
- Experience using data loader and data import wizard and advanced excel skills
- Excellent verbal and written communication and documentation
- Entrepreneurial & Business acumen
- Must be team focused, excellent communicator and collaborative
- Demonstrate a service-orientated approach and a positive attitude

Click **here **to view the position profile.

**What we offer**:

- Ongoing opportunities for learning advancement
- Discounted fitness membership options with Fitness Passport
- Perkbox App that offers access to a wide range of discounts on everyday retail, household and lifestyle purchases
- Freshly fitted out workspace with end of trip facilities, on the doorstep of Chatswood station, dining and retail

**Click here for a summary of some of the benefits you can access when working at Aspect.**

**To apply**:Please include your resume (cover letter is optional).

**Enquiries should be directed to**:Robyn Silber, Business Solutions Manager, 0401 026 296.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

COVID-19 Vaccination is a condition of employment for all staff in Autism Spectrum Australia (Aspect) and staff are required to have had two doses of the COVID-19 vaccination. As part of the recruitment/interview process Aspect will collect information related to your vaccination status to ensure you meet this condition of employment.

**_Aspect is committed to providing an autism friendly workplace and supporting an inclusive and diverse workforce. It is through this commitment that we encourage and welcome applicants from all backgrounds to apply._

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