Customer Care Consultant

2 weeks ago

Chatswood, Australia Study and Work Full time

Responsibilities

  • Handling all incoming customer support calls, including providing assistance with afterhours support via mobile.
  • Taking ownership of ticket resolution processes.
  • Collaborating with customers' IT departments to address business issues effectively.
  • Upholding RIB's reputation for delivering highquality customer service.
  • Collaborating with the Sales & Marketing Team to offer presales support related to IT.
  • Evaluating customer needs and proposing solutions tailored to their IT and business needs.
  • Assisting with Host Employer installations for clients.
  • Generating, analysing, monitoring, and resolving support incidents reported by customers.
  • Offering afterhours support whenever feasible for critical incidents or clients.
  • Ensuring strong customer relationships by following up on support matters.
  • Escalating customer satisfaction concerns to the Client Service Manager or other relevant stakeholders and maintaining clear communication until resolution.
  • Proactively identifying potential customer satisfaction issues and taking preemptive measures to escalate and mitigate them whenever possible.
  • Documenting and reporting software issues.
  • Documenting and submitting wish list items.
  • Recording all Helpdesk inquiries, customer queries, and issues using Jira Service Desk.
  • Documenting resolutions for future reference purposes.

Requirements:

  • Proficiency in level 1 technical support.
  • Demonstrating prompt, responsive, responsible, and amiable problemsolving skills in addressing customer issues.
  • Exhibiting sound judgment and customeroriented instincts in handling problem resolutions and escalations.
  • Possessing excellent communication, problemsolving, and troubleshooting abilities.
  • Preferably possessing familiarity with the construction industry or having prior experience with collaborative project management software.
  • Demonstrated capability to comprehend and follow verbal and written instructions effectively.
  • Ability to efficiently manage and prioritize multiple tasks.

Knowledge or experience in the following will be an advantage

  • Construction project management / control software
  • Cloud platforms, particularly Microsoft Azure.
  • Virtualisation technologies including VMware and Hyper-V
  • CAD software
  • Database software.

  • Customer Care Consultant

    6 days ago

    Chatswood, Australia Study and Work Full time

    **Responsibilities** - Handling all incoming customer support calls, including providing assistance with after-hours support via mobile. - Taking ownership of ticket resolution processes. - Collaborating with customers' IT departments to address business issues effectively. - Upholding RIB's reputation for delivering high-quality customer service. -...

  • Care Consultant

    3 weeks ago

    Chatswood, Australia Beaumont People Full time

    Beaumont People are proud to partner with Your Side in finding their next Customer Care Consultant as part of the Carer Gateway program. - Full-time, Permanent opportunity to join reputable NFP - Hybrid Role; Head office in Chatswood & Work From Home options - Remuneration of $73,092 base + 10.5% super + NFP salary packaging benefits **About our client -...

  • Customer Service and Sales Consultant

    3 weeks ago

    Chatswood, Australia Desired Living Full time

    **Who we are** Welcome to Desired Living, the leading custom furniture retailer in Australia and continuously growing, taking pride in our high quality products and customer service. Our company is heavily reinforced with a huge range of product offerings and capabilities. As our business is growing a new sales consultant role has become available. The...

  • Customer Service and Sales Consultant

    2 weeks ago

    Chatswood, Australia Desired Living Full time

    **Who we are** Welcome to Desired Living, the leading custom furniture retailer in Australia and continuously growing, taking pride in our high quality products and customer service. Our company is heavily reinforced with a huge range of product offerings and capabilities. As our business is growing a new sales consultant role has become available. The...

  • Customer Service and Sales Consultant

    2 weeks ago

    Chatswood, Australia Desired Living Full time

    Who we areWelcome to Desired Living, the leading custom furniture retailer in Australia and continuously growing, taking pride in our high quality products and customer service. Our company is heavily reinforced with a huge range of product offerings and capabilities. As our business is growing a new sales consultant role has become available.The culture at...

  • Customer Sales Consultant

    6 days ago

    Chatswood, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    3 weeks ago

    Chatswood, Australia TenacityCX Full time

    Kickstart your career in the financial services industry - Gain a formal qualification (RG146) through your emplyer - Choose between a FT or PT role, Monday to Friday **Customer Service Consultant** - **Get your foot in the door to a stellar career in Financial Services**: - **Based in Chatswood**: - **Permanent Full-time and Part-time (10am-2pm daily) -...

  • Customer Service Consultant

    2 weeks ago

    Chatswood, Australia TenacityCX Full time

    Kickstart your career in the financial services industry Gain a formal qualification (RG146) through this role Choose between a FT or PT role, Monday to FridayCustomer Service Consultant - financial services- Great first role to start your career in financial services:- Based in Chatswood:- Permanent Full-time and Part-time (10am-2pm daily) - multiple roles...

  • Customer Service Consultant

    2 weeks ago

    Chatswood, Australia TenacityCX Full time

    Kickstart your career in the financial services industry Gain a formal qualification (RG146) through this role Choose between a FT or PT role, Monday to FridayCustomer Service Consultant - Financial Services- Get your foot in the door to a stellar career in fin services:- Based in Chatswood:- Permanent Full-time and Part-time (10am-2pm daily) - multiple...

  • Telstra Retail: Customer Service

    2 weeks ago

    Chatswood, Australia Telstra Full time

    Employment TypePermanentClosing Date19 July 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Customer Care and Operations Coordinator

    1 month ago

    Chatswood, Australia people2people Full time

    Competitive salary, offering up to $75,000 + super - WFH flexibility after 2-3 months of training - Zen room, enjoy a at work escape and massage chair The Business: Established more than 40 years ago, this privately owned Australian company based in Sydney’s North shore specialises in the distribution of products and research for the medical industry and...

  • Customer Care and Operations Coordinator

    4 weeks ago

    Chatswood, Australia people2people Full time

    Competitive salary, offering up to $75,000 + super - WFH flexibility after 2-3 months of training - Zen room, enjoy a at work escape and massage chair The Business: Established more than 40 years ago, this privately owned Australian company based in Sydney’s North shore specialises in the distribution of products and research for the medical industry and...

  • Customer Care and Operations Coordinator

    2 weeks ago

    Chatswood, Australia people2people Full time

    Competitive salary, offering up to $75,000 + super WFH flexibility after 23 months of training Zen room, enjoy a at work escape and massage chairThe Business:Established more than 40 years ago, this privately owned Australian company based in Sydney's North shore specialises in the distribution of products and research for the medical industry and clinical...

  • Customer Service Consultant

    4 weeks ago

    Chatswood, Australia TenacityCX Full time

    Kickstart your career in the financial services industry - Gain a formal qualification (RG146) through this role - Choose between a FT or PT role, Monday to Friday **Customer Service Consultant - financial services** - **Great first role to start your career in financial services**: - **Based in Chatswood**: - **Permanent Full-time and Part-time (10am-2pm...

  • Ndis Customer Service Consultant

    2 weeks ago

    Chatswood, Australia Northcott Full time

    Support our Early Childhood Team - flexible location Temporary Full Time role to 30 June 2025- $74,275.09 pa + Super + Salary Packaging available- Support our Early Childhood Team:Role location can be any region that Northcott supports:- Temporary Full Time role to 30 June 2025: $74, Super + Salary PackagingWho are we?The NDIS Partners in the Community...

  • Sales Consultant

    2 months ago

    Chatswood, Australia Desired Living Full time

    **Who we are** Welcome to Desired Living, the leading custom furniture retailer in Australia and continuously growing, taking pride in our high quality products and customer service. Our company is heavily reinforced with a huge range of product offerings and capabilities. As our business is growing a new sales consultant role has become available. The...

  • Sales Consultant

    3 weeks ago

    Chatswood, Australia Desired Living Full time

    **Who we are** Welcome to Desired Living, the leading custom furniture retailer in Australia and continuously growing, taking pride in our high quality products and customer service. Our company is heavily reinforced with a huge range of product offerings and capabilities. As our business is growing a new sales consultant role has become available. The...

  • Early Childhood Customer Service Consultant

    4 weeks ago

    Chatswood, Australia Northcott Full time

    Join our vibrant & inclusive Early Childhood team in Chatswood. - Temporary Full-Time role available until June 2025. - Salary packaging benefits that can increase your take-home pay. - Join our vibrant & inclusive Early Childhood team in Chatswood. - Temporary Full-Time role available until June 2025. - Salary packaging benefits that can increase your...

  • Design Consultant

    4 weeks ago

    Chatswood, Australia King Living Full time

    Established Australian designer and manufacturer of furniture - Collaborative and inclusive working environment - Global business with growth opportunities Since 1977, **King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations,...

  • Storage Consultant

    3 weeks ago

    Chatswood, Australia Storage King Full time

    Full time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...