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Customer Service Coordinator

2 months ago

Dingley Village, Australia AMC Commercial Cleaning Full time

This role is an office-based position and is responsible for maintaining a monthly call planner of clients and ensuring customer retention & satisfaction. This person will manage the relationships between our clients and cleaning operatives, ensuring the site specifications are met.

These relationships will be managed through phone-based auditing, ensuring quality, productivity and safety targets are met. Additionally, this person will;
- Manage any complaints and escalate where needed
- Complete administrative tasks and ensure 100% compliance
- Identify opportunities for improvement and upsell where possible
- Meet set KPIs and work collaboratively with the wider team

Ideally this person will come from a strong customer service background & are comfortable speaking on the phone, they find building relationships easy and are highly organised with a strong ability to multitask & prioritise. Apart from this, you will also have;
- Intermediate Skills in Microsoft-Suite
- Excellent verbal and written communication skills.
- A demonstrated ability to work independently.

**About Us**:
AMC Commercial Cleaning strongly encourages COVID-19 vaccination for all employees, operatives, contractors, and volunteers, in line with the Federal or State Governments requirements

Established in 1988, AMC Commercial Cleaning is a Australian owned, & Family-Run cleaning company specialising in cleaning services across a broad range of industries. Altogether we are over 2,500 employees including professional cleaners, and 500 operatives, with offices spread across Australia and New Zealand.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Authorisation:

- Australia (preferred)

Work Location: One location

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