Office Manager- Administrative Position

3 months ago

Launceston, Australia Baptcare Full time

Part time
- 1 Day per week (Friday)
Launceston, TAS
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
The Office Manager oversees key operational functions in the administration of Baptcare Hubs incorporating Family and Community Services and Mental Health Services and take specific responsibility for a range of administrative tasks to ensure the smooth operations of the office and provide a positive, client focused service to all stakeholders.
The Office Manager is responsible for managing daily operations of the site, undertaking administrative and client welcome functions, managing program finances and providing support to management as required.
**Key Accountabilities**:
Manage all reception operations and duties, providing excellent phone and counter service to customers and contractors
Maintain accurate information for administrative systems as per Baptcare policy and procedure
Ensure accurate and complete financial processes within delegations and in line with Baptcare policies
Manage and accurately record documents and files with a high level of confidentiality
Employ highly developed written and oral communication skills, including competent computer skills, IT and data systems
Utilise excellent organisational, time management and self-direction skills
Oversee administrative tasks such as processing accounts, ordering supplies and overseeing the vehicle fleet
Implement and maintain administrative systems, including staff credentialing and mandatory certification systems
Implement office-based projects for the continuous improvement and service provision of the site
Oversee the housekeeping and daily running of the office
Provide administrative support to management and staff.
Key Tasks
Provide excellent phone and counter service to customers and contractors.
Maintain accurate information for administrative systems as per Baptcare policy and procedure.
Ensure accurate and complete financial processes within delegations and in line with Baptcare policies.
Manage documents and files with a high level of confidentiality.
Provide support to the management team with appointments and meetings.
Employ highly developed written and oral communication skills, including competent computer skills, IT, and data systems.
Utilise excellent organisational, time management and self-direction skills.
Undertake any other duties that are required as part of the role.
Key selection Criteria
Experience in providing administrative leadership and support in an office environment
Demonstrated experience in excellent customer service, including an ability to work with people from a diverse range of backgrounds.
Liaise with staff, clients, families, contractors and visitors from all walks of life, and be prepared to respond flexibly and positively to the changing needs of our stakeholders
Demonstrated positive interpersonal skills
Demonstrated understanding of the importance of confidentiality within this working environment
Excellent computer skills including document production, word processing, client database, account processing, spreadsheets and a willingness to broaden own computer knowledge
An understanding of record keeping together with good organisational and planning skills
Ability to both work autonomously and to work within a team
Understanding and compliance with workplace health and safety responsibilities
Competency in using the range of Office computer packages
Current motor vehicle licence
Current Working With Vulnerable People check at employee level
National Police Check (Baptcare will complete this as part of onboarding if successful)
For You
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
Access to confidential counselling and support services.
Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Crimi

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